Jade Dallas
Summary
I am a dedicated professional with over three years of experience in call centres and a strong background in contract roles, sales and customer service. My ability to build robust relationships with stakeholders and clients has been a key factor in my success across various roles, including positions at Eftpos NZ, HQ Fitness First Australia, and Defence Health. I excel at picking up new systems quickly, maintaining a high level of integrity, and working hard to achieve exceptional results. My kiwi charm and accent are well-received by customers, enhancing my ability to provide excellent service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Breathwork Coach, Tantric Masseuse & Embodiment Facilitator
Jade Dallas - Breathwork & Embodiment Coach
Melbourne, VIC
11.2021 - 03.2024
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- As a coach with a somatic focus, I excelled in guiding clients towards a deeper connection with themselves through Breathwork and Tantric practices, enhancing their personal and relational intimacy
- My expertise in selling these unique services led to a significant client base expansion, achieving a 40% growth in clientele within six months
Inbound Health Insurance Consultant (Hybrid Role)
Defence Health Ltd
Melbourne, VIC
09.2020 - 10.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Guiding customers and helping them understand their health insurance options
Wellness & Empowerment Facilitator
Jade Dallas - Facilitator
Melbourne, VIC
12.2018 - 10.2021
- I served as a Wellness & Empowerment Facilitator in Melbourne, guiding high-performing female entrepreneurs to love themselves and make impactful contributions
- I offered one-on-one consultations and online programs, focusing on igniting clients' health, emotional wellness, and mind body connection
- My approach not only transformed their self-perception but also enhanced customer satisfaction, leading to a 50% increase in client retention and positive testimonials.
Sales Rep (FMCG Sales Contract Role)
Dolphin Distributor
Melbourne, VIC
04.2020 - 06.2020
- As an Account Manager for Dolphin Distributor, I worked freelance, partnering with over 10 bakeries in Victoria to wholesale health bread and gluten-free products
- My role focused on B2B sales, forging new client relationships within the food and wholesale markets by introducing product lines to new stores, thereby amplifying sales and brand presence in the Melbourne area
- I played a pivotal role in enhancing digital and print marketing materials, updating the company's website and catalogue to improve product representation and customer navigation, significantly contributing to a smoother customer experience and sales efficiency.
- Established strong rapport with new clients through effective relationship-building techniques, significantly expanding the company''s client base over time.
Health + Marketing Consultant (Remote Role)
Dovedale Bread
New Zealand
01.2017 - 11.2019
- Worked remotely for New Zealand's tastiest Gluten-free bakery in New Zealand
- My role as a Health & Marketing Consultant was to create consistent content within the social media chains of Instagram and Facebook for the business
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
Inbound Retention Consultant
Fitness First Australia
11.2016 - 07.2017
- As an Inbound Retention Consultant at Fitness First Australia, my role centred on implementing strategies to retain members, ensuring their continued satisfaction and engagement with our services
- I developed personalised engagement plans and feedback systems to understand member needs, leading to targeted improvements in services and facilities
- My efforts resulted in a marked increase in membership renewals, reflecting the effectiveness of our tailored retention strategies
- This role required a deep understanding of customer service excellence, alongside the ability to analyse membership trends and devise innovative solutions to retain a diverse client base.
Personal & Business Assistant - Contract Role
Avenues Event Management
Wellington, NZ
06.2016 - 09.2016
- Assisting the Managing Director and Events Team with Business support, maintaining relationships with clients, coordinating travel and ensuring smooth operations of team is in place.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
Reception & Sales Contract
DHL
07.2015 - 05.2016
- Optimised workflow processes using expert multitasking abilities to manage multiple projects simultaneously without compromising quality.
- Responsible for over-seeing operational side of freight through systematic processes to ensure customer satisfaction and to uphold companies standards
- General secretarial duties including presentations, correspondence, minutes and action logs and diary management
- Assist the sales team with all admin related tasks and assist customers FOH with outbound shipments.
International Travel Consultant
Flight Centre Travel Group (New Zealand)
07.2014 - 05.2015
- Responsible for selling all aspects of travel to the public by providing exceptional customer service, likeability and a successful sale skill set was in place at all times
- Ensuring that all areas of booking travel were completed and followed up on so customers were constantly satisfied and whilst building repeat business and customer portfolio
- Excellent team player and good work ethic with small team environment, ensuring that overall shop was hitting targets and KPI's set each month.
Education
Breathwork & Embodiment Facilitator -
Limitless Love Ltd
11.2022
NLP Master Timeline Therapist -
Luke Hawkins - NLP Coach
01.2019
Certificate in Holistic Health Coaching - Health And Wellness
Health Coach Institute
01.2018
NCEA level 1,2,3 & University Entrance -
Nelson College for Girls
01.2005
Skills
- Call Centre Customer Service
- Inbound phone calls
- Administration
- Problem-solving skills
- Sales
- Building Relationships
- Team motivation
- Verbal and written communication
Open To Work
Looking for a part time / contract role
Accomplishments
Honours - Awards ICCC Star of the month (DHL NZ)
Languages
English
Awards
ICCC Star of the Month
Certification
- Jodi Glickman on Pitching Yourself
- National Certificate in Travel (Level 3) with strands Retail Travel
- Certificate of Personal Training - NZ Institute of Sport, 2009
References
Available on request
Timeline
Breathwork Coach, Tantric Masseuse & Embodiment Facilitator
Jade Dallas - Breathwork & Embodiment Coach
11.2021 - 03.2024
Inbound Health Insurance Consultant (Hybrid Role)
Defence Health Ltd
09.2020 - 10.2021
Sales Rep (FMCG Sales Contract Role)
Dolphin Distributor
04.2020 - 06.2020
Wellness & Empowerment Facilitator
Jade Dallas - Facilitator
12.2018 - 10.2021
Health + Marketing Consultant (Remote Role)
Dovedale Bread
01.2017 - 11.2019
Inbound Retention Consultant
Fitness First Australia
11.2016 - 07.2017
Personal & Business Assistant - Contract Role
Avenues Event Management
06.2016 - 09.2016
Reception & Sales Contract
DHL
07.2015 - 05.2016
International Travel Consultant
Flight Centre Travel Group (New Zealand)
07.2014 - 05.2015
Breathwork & Embodiment Facilitator -
Limitless Love Ltd
NLP Master Timeline Therapist -
Luke Hawkins - NLP Coach
Certificate in Holistic Health Coaching - Health And Wellness
Health Coach Institute
NCEA level 1,2,3 & University Entrance -
Nelson College for Girls