Jade Doyle
Randwick
Summary
My name is Jade Doyle I am a hard-working individual who is seeking work in NSW to develop my career within human relations and healthcare. I have a psychology background. I hold many transferable skills that I have gained throughout my work experience and studies. I am a team player who holds a high energy who loves a busy environment who would be an asset to any team
Overview
9
9
years of professional experience
Work History
Customer and Dispatching Service Representative
Alana Maria Jewellery
04.2023 - Current
- Ensuring customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined dispatch processes for improved efficiency and faster response times.
- Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
- Collaborated with team members to optimize workflow and deliver exceptional service consistently.
- Distributing KPIs for jewellers to complete.
- Managing emails and phone calls and responding to customer enquiries.
- Placing orders for custom pieces.
Social care worker
Gateway organisation
08.2021 - 01.2023
- An active gaurdian for vulnerable youths in care
- Providing an environment that supports emotional and physical need of children and adolescents so that they can develop into the best version of themselves
- Undertaking a therapeutic approach to help children who have experienced trauma
- Creating individual care plans, individual crisis intervention plans, missing person reports etc
- Attending monthly care reviews
- Housekeeping/ daily house hold tasks
- Organising finances
- Therapeutic crisis intervention training completed
- Suicide and self harm intervention training completed
- First aid training completed
- Police check completed.
Bartender
Garavogue
06.2020 - 09.2020
- Tracked bar stock levels and promptly replenished low materials to prevent shortages
- Helped management, plan and serve bar menu exceeding customer expectations
- Preformed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers and cashing up
- Training new bartenders on beverage preparation, product promotion and sanitation protocol.
Sales Assistant
Pandora
10.2017 - 09.2020
- Upkeep of the shop floor to maintain company standards
- Meeting personal/ store targets and maintaining high personal KPIs
- Ensuring my product knowledge was always up to date with new collections
- Opening and closing the store as key holder, dealing with opening and closing finances
- Dealing with customers queries and making sure every customer left the store satisfied which in turn increased the percent if returning footfall.
Waitress
Tequila cocina
06.2019 - 08.2019
- Working front of house greeting customers and making them feel welcome
- Opening and closing the restaurant and handling end of day finances
- Ensuring customer satisfaction.
Sales Assistant
Vila Clothing
10.2015 - 08.2017
- Opening and closing the store and a key holder
- Opening the cash register and also cashing up at the end of the day
- Interacting with customers in the store and over the phone to ensure customer satisfaction
- Driving sales through up selling to ensure store targets are met
- Ensuring that store and personal KPIs are met daily
- Completing visual merchandising
- Tracking stock and dealing with returns.
Education
Master of science in psychology - Psychology
University of Essex
Colchester, Essex 01.2022
Bachelor of Arts- Psychology / Sociology -
Maynooth University
Maynooth, Kildare01.2020
Skills
I am highly resilient and work well under pressure
I am a great team player as this is compulsory for operations to run smoothly
I have a great eye for detail
I am a quick learner and believe I am capable of any task if I put my mind to it!
Timeline
Customer and Dispatching Service Representative
Alana Maria Jewellery
04.2023 - Current
Social care worker
Gateway organisation
08.2021 - 01.2023
Bartender
Garavogue
06.2020 - 09.2020
Waitress
Tequila cocina
06.2019 - 08.2019
Sales Assistant
Pandora
10.2017 - 09.2020
Sales Assistant
Vila Clothing
10.2015 - 08.2017
Master of science in psychology - Psychology
University of Essex
Bachelor of Arts- Psychology / Sociology -
Maynooth University
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