Summary
Work History
Education
Skills
Timeline
Generic

JAGMEET KAUR

8 Daly Boulevard ,India

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Customer Service Assistant

Self Employed
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
  • Streamlined the customer service process for increased efficiency and faster response times
  • Assisted customers with product selection, providing detailed information on features and benefits
  • Collaborated with team members to improve overall customer experience and boost company reputation
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions
  • Managed customer complaints effectively, offering solutions that exceeded expectations
  • Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes
  • Contributed to sales growth by up-selling additional products or services when appropriate
  • Provided exceptional support during peak hours as well as holidays and special events
  • Monitored inventory levels to ensure adequate stock availability for customers' needs
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service
  • Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly
  • Maintained clean and organized work environment to maintain customer safety
  • Responded to customer calls and emails to answer questions about products and services
  • Utilized problem-solving skills to address customer queries and complaints
  • Answered customer questions about product availability and shipment times
  • Described products to customers and how best to care for merchandise
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Communicated with suppliers to maintain updated information regarding status of current orders
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Certificate III in Individual Support (Ageing & Di

Harvard Management Institute
NSW

B. A (Honours) Social Sciences: Economics -

Guru Nanak Dev University
Amritsar, Punjab
06.2023

Arts Or Humanities -

M. K. D. D. A. V Public School
Amritsar, Punjab
05.2020

Matrics -

M. K. D. D. A. V Public School
Amritsar, Punjab
06.2018

Skills

  • Product Promotion
  • Data Entry
  • Account Management
  • Request management
  • Complaint resolution
  • Customer Consultation
  • Technical Support
  • Clerical Support
  • Documentation And Reporting
  • Customer Focus
  • Customer Service
  • Quality Control
  • Promotional support
  • Computer Skills
  • Written Communication
  • Work Prioritization
  • Time Management
  • Language Fluency
  • Decision-Making
  • Reliability
  • Problem-solving aptitude
  • Continuous Improvement
  • Multitasking

Timeline

Customer Service Assistant

Self Employed

Certificate III in Individual Support (Ageing & Di

Harvard Management Institute

B. A (Honours) Social Sciences: Economics -

Guru Nanak Dev University

Arts Or Humanities -

M. K. D. D. A. V Public School

Matrics -

M. K. D. D. A. V Public School
JAGMEET KAUR