Jai Murali
Springfield,Australia
Summary
Analytically minded with a strong foundation in statistical analysis and data interpretation. Highly motivated, with a solid understanding of both computer hardware and software, and a commitment to delivering impactful data-driven solutions. Proficient in Python programming, with expertise in data analysis, data management, networking, and computer operations. Skilled in using software tools for data analysis and visualisation, with a solid grasp of financial modelling and risk assessment. Committed to applying these skills to deliver clear, insightful, and impactful data-driven recommendations.
Overview
2
2
years of professional experience
Work History
People Performance Manager
McDonald's
Goodna
09.2024 - Current
- Promoted, Managed and led a team of 10-16 crew coaches.
- Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with at least 15 candidates each week throughout hiring process.
- Created customised training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
Shift Manager
McDonald's
Acacia Ridge, Goodna & Rocklea
12.2023 - Current
- Maximised profitability by monitoring labor costs closely, optimising staff deployment based on expected customer arrival patterns.
- Promoted positive work environment through open communication and constructive feedback.
- Managed 20 - 30 employees on floor during shifts.
- Trained and mentored new employees to maximise team performance.
- Addressed customer concerns and complaints, ensuring quick and effective resolutions to maintain high levels of customer satisfaction
- Assisted with inventory management, order processing, and staff scheduling to boost overall restaurant efficiency
- Demonstrated adaptability by successfully managing teams across different locations.
Customer Experience Manager
McDonald's
Acacia Ridge
05.2024 - 09.2024
- Developed and managed crew rosters to ensure effective staffing and optimal service delivery
- Managed about 90 crew people and scheduled them throughout the weeks while focusing on their development and the development of the store.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with other managers to align departmental goals with the restaurant's broader objectives
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Crew Coach
McDonald's
Acacia Ridge
09.2023 - 12.2023
- Fostered positive work environment, enhancing crew morale and job satisfaction.
- Established and maintained quality control standards.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Conducting comprehensive training sessions for new crew members, ensuring they understand company procedures, safety protocols, and customer service standards
- Assisting in smooth operation of the restaurant by coordinating with crew members to ensure efficient task completion, which continues to showcase my exceptional teamwork skills
Crew Member
McDonald's
Acacia Ridge
09.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Surpassing sales goals consistently by actively promoting menu items, showcasing extensive product knowledge and employing persuasive communication abilities
Crew Member
Pizza Napoli
Everton Park
01.2023 - 07.2023
- Demonstrated excellent teamwork by collaborating with crew members for smooth operations and quick service delivery
- Adapted to diverse roles such as food preparation and customer service, significantly improving client satisfaction
- Resolved customer issues, providing personalised service and ensuring a positive dining experience for each guest
Education
BACHELOR OF INFORMATION TECHNOLOGY - Data Analytics, Networking and Cyber Security
UNIVERSITY OF SOUTHERN QUEENSLAND
SPRINGFIELD, QUEENSLAND12-2024
High School Diploma -
ALL INDIA SENIOR SCHOOL CERTIFICATE EXAMINATION (AISSCE)
Chennai, India07.2021
Skills
- Data Analytics
- Business Analytics
- Python
- R
- Statistical Analysis
- Hypothesis Testing
- Regression Analysis
- Predictive Modelling
- SQL
- ETL Processes
- Critical Thinking
- Problem-Solving
- Decision-Making
- Data Interpretation
- Quantitative Analysis
Workingrights - Eligibility
Eligible to work full-time from 12/15/24 under student visa. Transition to post-study work visa within February, 2025 upon completion of studies in December, 2024.
Relevant works and accolades
AWARDS AND SCHOLARSHIPS
- Recipient of 'BEST INDUSTRY PROJECT OUTCOMES' Award
- AI and Data Analysis Based Research Scholarship, 2023 from University of Southern Queensland
PROJECT AND RESEARCH WORK
- UniSQ EEG DATA AND PUBLICATION PLATFORM PROJECT, Roles: Project, Resource, and Finance Manager; Business Analyst; Cyber Security Specialist. The UniSQ EEG Data and Publication Platform project aimed to develop a secure web application that allows researcher collaboration, ensures data integrity, and protects user privacy through a centralised, secure platform. - Capstone Project
- 'PREDICTION OF SEA LEVEL USING HYBRID DEEP LEARNING MODEL, NORTHERN TERRITORY, AUSTRALIA', The results showed hybrid MVMD-SVMD-CNN-BiGRU model is the most accurate for predicting sea level rise in Darwin and Milner Bay, emphasising the need for urgent adaptation strategies in response to significant coastal erosion risks - Research Project
MEMBERSHIP
- Member of 'GOLDEN KEY INTERNATIONAL HONOUR SOCIETY MEMBERSHIP', from 2023
Timeline
People Performance Manager
McDonald's
09.2024 - Current
Customer Experience Manager
McDonald's
05.2024 - 09.2024
Shift Manager
McDonald's
12.2023 - Current
Crew Coach
McDonald's
09.2023 - 12.2023
Crew Member
Pizza Napoli
01.2023 - 07.2023
Crew Member
McDonald's
09.2022 - 08.2023
BACHELOR OF INFORMATION TECHNOLOGY - Data Analytics, Networking and Cyber Security
UNIVERSITY OF SOUTHERN QUEENSLAND
High School Diploma -
ALL INDIA SENIOR SCHOOL CERTIFICATE EXAMINATION (AISSCE)