Jai Murali
Springfield,Australia
Summary
Analytically minded with a strong foundation in statistical analysis and data interpretation. Highly motivated, with a solid understanding of both computer hardware and software, and a commitment to delivering impactful data-driven solutions. Proficient in Python programming, with expertise in data analysis, data management, networking, and computer operations. Skilled in using software tools for data analysis and visualisation, with a solid grasp of financial modelling and risk assessment. Committed to applying these skills to deliver clear, insightful, and impactful data-driven recommendations.
Overview
2
2
years of professional experience
Work History
People Performance Manager
McDonald's
09.2024 - Current
- Promoted, Managed and led a team of 10-16 crew coaches.
- Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with at least 15 candidates each week throughout hiring process.
- Created customised training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
Shift Manager
McDonald's
12.2023 - Current
- Maximised profitability by monitoring labor costs closely, optimising staff deployment based on expected customer arrival patterns.
- Promoted positive work environment through open communication and constructive feedback.
- Managed 20 - 30 employees on floor during shifts.
- Trained and mentored new employees to maximise team performance.
- Addressed customer concerns and complaints, ensuring quick and effective resolutions to maintain high levels of customer satisfaction
- Assisted with inventory management, order processing, and staff scheduling to boost overall restaurant efficiency
- Demonstrated adaptability by successfully managing teams across different locations.
Customer Experience Manager
McDonald's
05.2024 - 09.2024
- Developed and managed crew rosters to ensure effective staffing and optimal service delivery
- Managed about 90 crew people and scheduled them throughout the weeks while focusing on their development and the development of the store.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with other managers to align departmental goals with the restaurant's broader objectives
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Crew Coach
McDonald's
09.2023 - 12.2023
- Fostered positive work environment, enhancing crew morale and job satisfaction.
- Established and maintained quality control standards.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Conducting comprehensive training sessions for new crew members, ensuring they understand company procedures, safety protocols, and customer service standards
- Assisting in smooth operation of the restaurant by coordinating with crew members to ensure efficient task completion, which continues to showcase my exceptional teamwork skills
Crew Member
McDonald's
09.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Surpassing sales goals consistently by actively promoting menu items, showcasing extensive product knowledge and employing persuasive communication abilities
Crew Member
Pizza Napoli
01.2023 - 07.2023
- Demonstrated excellent teamwork by collaborating with crew members for smooth operations and quick service delivery
- Adapted to diverse roles such as food preparation and customer service, significantly improving client satisfaction
- Resolved customer issues, providing personalised service and ensuring a positive dining experience for each guest
Education
BACHELOR OF INFORMATION TECHNOLOGY - Data Analytics, Networking and Cyber Security
UNIVERSITY OF SOUTHERN QUEENSLAND
SPRINGFIELD, QUEENSLAND12-2024
High School Diploma -
ALL INDIA SENIOR SCHOOL CERTIFICATE EXAMINATION (AISSCE)
Chennai, India07.2021
Skills
- Data Analytics
- Business Analytics
- Python
- R
- Statistical Analysis
- Hypothesis Testing
- Regression Analysis
- Predictive Modelling
- SQL
- ETL Processes
- Critical Thinking
- Problem-Solving
- Decision-Making
- Data Interpretation
- Quantitative Analysis
Workingrights - Eligibility
Eligible to work full-time from 12/15/24 under student visa. Transition to post-study work visa within February, 2025 upon completion of studies in December, 2024.
Relevant works and accolades
AWARDS AND SCHOLARSHIPS
- Recipient of 'BEST INDUSTRY PROJECT OUTCOMES' Award
- AI and Data Analysis Based Research Scholarship, 2023 from University of Southern Queensland
PROJECT AND RESEARCH WORK
- UniSQ EEG DATA AND PUBLICATION PLATFORM PROJECT, Roles: Project, Resource, and Finance Manager; Business Analyst; Cyber Security Specialist. The UniSQ EEG Data and Publication Platform project aimed to develop a secure web application that allows researcher collaboration, ensures data integrity, and protects user privacy through a centralised, secure platform. - Capstone Project
- 'PREDICTION OF SEA LEVEL USING HYBRID DEEP LEARNING MODEL, NORTHERN TERRITORY, AUSTRALIA', The results showed hybrid MVMD-SVMD-CNN-BiGRU model is the most accurate for predicting sea level rise in Darwin and Milner Bay, emphasising the need for urgent adaptation strategies in response to significant coastal erosion risks - Research Project
MEMBERSHIP
- Member of 'GOLDEN KEY INTERNATIONAL HONOUR SOCIETY MEMBERSHIP', from 2023
Timeline
People Performance Manager
McDonald's
09.2024 - Current
Customer Experience Manager
McDonald's
05.2024 - 09.2024
Shift Manager
McDonald's
12.2023 - Current
Crew Coach
McDonald's
09.2023 - 12.2023
Crew Member
Pizza Napoli
01.2023 - 07.2023
Crew Member
McDonald's
09.2022 - 08.2023
BACHELOR OF INFORMATION TECHNOLOGY - Data Analytics, Networking and Cyber Security
UNIVERSITY OF SOUTHERN QUEENSLAND
High School Diploma -
ALL INDIA SENIOR SCHOOL CERTIFICATE EXAMINATION (AISSCE)
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