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Led customer service initiatives to improve client satisfaction and retention. Oversaw administrative operations to streamline processes and enhance productivity. Fostered teamwork and communication to achieve organizational goals. Coordinated multiple projects, ensuring timely and accurate completion.

Experienced in healthcare operations and workforce coordination with over 10 years experience in pathology services, including leadership, rostering, and operational support. Highly skilled in fast-paced decision-making, conflict resolution, payroll and timesheet management and stakeholder communication. Strong background in team leadership, training and service improvement, with extensive hands-on experience within 24-hour healthcare environments.

Looking for an administrative and/or customer service base position. I have a passion for customer service and administrative tasks. Love working with people and helping people. Love a challenge.
Experienced and energetic, reliable, self-motivate leader or a team player. During my last 2 years at Home Support North, I manage an average of 150 clients with 41 Support workers and average of 980 shifts a week. During the 2.5 years I spend as a Bar and Restaurant Manager, I had a lot of administrative, financial duties and customer service experience. The 6 years + while I work for ICD electrical as business Manager I had a variety of administrative duties, from filing, record keeping, stock taking, budgeting, emailing customers, invoicing, quotations and day to day managing of contracting teams, scheduling appointments. Here I liaise with prospective clients and communicate on a daily basis with staff issues. For the period of 35 years plus customer service and admin duties was a huge part of my day to day activities. I strive on excellence, detailed working and being very organized. Nothing but the best for my clients.

Results-driven professional with a versatile background in administration and customer service. Expertise in process optimization and team coordination, focused on achieving high customer satisfaction and driving operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Jaimie Lord

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