Jake Thompson
Mareeba,Queensland
Summary
Dynamic leader with a proven track record, enhancing operational efficiency and fostering cross-functional team unity. Skilled in business administration and human resources management, I excel in mentoring and building strong relationships through listening & Respect. Great interpersonal skills and a commitment to staff well-being and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Managing Director
Cape York Tyres & Cape York Towing
10.2018 - Current
- Responsible for the Companies operations. Front & Back office, Mechanical Workshop, Tyre fitting & Tow Trucks.
- Responsible for 6-10 staff
- Reduced operational risks while organizing data to forecast performance trends. Based on seasonal changes and customer flow i.e Tourism peak & low season.
- Tracked product trends and made enhancements to both challenge and refine company's product offerings.
- Work closely with Local Government and all heads of departments to ensure good PR and maintain work agreements I.e Council, Police, Fire & Ambulance services and Nation parks and wildlife.
- Closely monitor staff well being and requirements to ensure a healthy happy work environment in Harsh tropical North Queensland environment.
Owner/Operator Truck Driver
Cooktown Tilt Trays
01.2016 - 10.2018
- Provide a professional remote vehicle recovery service to tourists and locals in Cape York Peninsula.
- Spoke professionally with customers regarding Logistics & Transport needs, gathering all necessary information to make informed safe decisions about how to best cater for the individual in need.
- Enhanced customer relations by consistently delivering as promised according to schedule and quickly addressing any concerns.
- Manage all administration duties within the business, these included quoting & invoicing, Reconciling bank accounts, Marketing & advertising as well as all cleaning and maintaining of equiptment.
Interim Manager/Consultant Project Manager
GCAC Enterprises (Gungarde Aboriginal Corporation)
01.2015 - 01.2016
- Assist the Corporations CEO in acquiring, developing and integrating a Tyrepower franchise into an existing tyre business purchased in Cooktown
- Attended all Tyrepower Marketing Australia seminars (Melbourne) and complete Tyrepower's Tree Of Knowledge Franchisee Training.
- Cross-trained existing indigenous & Non-indigenous employees to maximize team unity, efficiency and performance. To create leaders and examples within the community.
- Successfully accomplished multiple tasks under extreme time and pressure constraints (1.25m Project to operational level).
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Secured RACQ Contract for the Corporation at end of employment period.
Coal Miner/Team Leader
Central Hire & Contracting
01.2012 - 11.2014
- All aspects of coal wash plant construction.
- Learnt time, People and project management skills.
- Concreting.
- Machinery Operation.
- Form Work.
- Steel Fixing.
- Safe Work methods.
Station Hand
Welcome Downs Cattle Co
01.2009 - 11.2011
- All aspects of animal husbandry
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Mustering and fencing duties
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
Education
No Degree -
Mareeba State High School
Mareeba, QLD12-2008
Skills
- Great interpersonal skills
- Relatable to many different types of people
- I have compassion, empathy & am sensitive and in tune to the needs of others around me
- Punctual & Reliable, I show great dedication to any project i am involved in
- Mentoring and training
- Business administration
- Staff management
- Public relations
Accomplishments
My ambition is to redirect & retrain myself to help improve the lives of young people who don't have access to someone who is committed to providing the help and guidance that they need to achieve their goals and improve their quality of life.
Timeline
Managing Director
Cape York Tyres & Cape York Towing
10.2018 - Current
Owner/Operator Truck Driver
Cooktown Tilt Trays
01.2016 - 10.2018
Interim Manager/Consultant Project Manager
GCAC Enterprises (Gungarde Aboriginal Corporation)
01.2015 - 01.2016
Coal Miner/Team Leader
Central Hire & Contracting
01.2012 - 11.2014
Station Hand
Welcome Downs Cattle Co
01.2009 - 11.2011
No Degree -
Mareeba State High School
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