Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Additional Information
Timeline
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James De-Bourbon

Sydney,NSW

Summary

I am a highly motivated and adaptable university student pursuing a Bachelor of Applied Finance and Bachelor of Economics at Macquarie University. With a solid foundation in financial principles and a keen interest in economic analysis, I have developed a strong analytical mindset and a proactive approach to problem-solving.

In my current role as a Guest Services Agent at The William Inglis Hotel, I have honed my skills in customer relations, time management, and operational efficiency. My previous experience as a Bartender at a Cocktail Bar and an Exclusive Club further enhanced my ability to thrive in fast-paced environments, manage multiple tasks, and provide exceptional service.

Overview

5
5
years of professional experience

Work History

Guest Service Atendant

The William Inglis Hotel
05.2024 - Current
  • Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Contributed to revenue growth by upselling available room upgrades and add-on services.

Bartending

Subset 27
01.2024 - Current

Barista

Espresso Warriors
01.2024 - Current

Bartender

Cocktail Bar & Restaurants
03.2023 - 05.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartending

Willowdale Hotel
10.2023 - 01.2024

Hospitality

Crossroads Hotel
03.2023 - 05.2023

Crew coach

McDonald's
09.2019 - 03.2023
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Facilitated open communication among crew members, fostering trust and collaboration within the team.
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.

Education

Bachelor of Applied Finance And Economics - Finance And Economics

Macquarie University
Sydney, NSW
03.2028

Skills

  • Active Listening
  • Adaptability
  • Interpersonal Communication
  • Customer Service
  • Decision Making
  • Leadership
  • Teamwork
  • Problem-solving
  • Office Administration
  • Hospitality background
  • Team player mentality
  • Patience and composure
  • Cross-selling techniques
  • Up-selling strategies

Accomplishments

Organized and Led Study Group for Finals


During my final exams, I identified the need for a structured and collaborative approach to studying. I took the initiative to organize a study group with my peers, tackling several key challenges:

  • Challenge: Diverse subject matter and varying levels of understanding among group members.
  • Action: Developed a comprehensive study plan, scheduled regular group sessions, and assigned specific topics to each member based on their strengths.
  • Challenge: Maintaining motivation and focus during intensive study periods.
  • Action: Introduced interactive study techniques, such as quizzes and peer teaching, to keep the sessions engaging and productive.


  • Positive Feedback: Received commendations from peers for effective leadership and organization, contributing to a supportive and collaborative learning environment.


This experience demonstrated my ability to lead, motivate, and achieve tangible results through teamwork and strategic planning.


Participant, PropConnex Case Competition

As part of the PropConnex case competition, our team was tasked with developing a strategic business plan for maximizing the utilization of a significant land parcel, aiming to enhance cash flow for a prospective investor. Despite unforeseen challenges that prevented us from presenting, my contributions were integral to our team's success:

  • Strategic Financial Analysis: Led the research and development of detailed financial projections, including construction costs, return on investment (ROI), and cash flow forecasts. This involved assessing various scenarios to recommend the most profitable and feasible use of the land.
  • Business Strategy Development: Collaborated with team members to formulate a cohesive business strategy aligned with the fund's objectives. This included identifying optimal development themes and pathways to maximize profitability while considering location-specific factors.
  • Enhanced Technical Skills: Improved proficiency in Microsoft PowerPoint and Excel, utilizing advanced formulas and shortcuts to create compelling presentations and accurate financial models. This experience enhanced my ability to communicate complex data effectively and streamline analysis processes.
  • Team Leadership and Coordination: Played a key role in facilitating team meetings, reviews, and resolving challenges that emerged during the planning process. Proactively addressed queries and provided strategic solutions to ensure our project remained on track and aligned with our client's expectations.

Despite not presenting, our team successfully achieved all set ROI and cash flow targets, validating our strategic recommendations. This experience enriched my skills in financial analysis, strategic planning, technical proficiency, and team leadership, preparing me for future roles where I can contribute to impactful business solutions.

Roles And Responsibilities

  • Ensuring high quality customer service
  • Preparing a variety of beverages according to a recipe or customer preference.
  • Knowledge of different types of alcoholic and non-alcoholic drinks, including ingredients, flavors and proper serving techniques
  • Maintaining a clean and organized work environment by adhering to sanitation guidelines, washing glassware, and cleaning bar equipment regularly to ensure compliance with health and safety standards.
  • Work effectively as part of a team by assisting coworkers during busy periods & communicating effectively

Additional Information

Member, Internal Relations Subcommittee, UNIT MQ

Objectives:

As a member of the Internal Relations Subcommittee at UNIT mq, my role is pivotal in ensuring cohesive internal operations and fostering a supportive environment for all members. Key objectives include:

  • Coordinate Internal Communications: Facilitate effective communication channels within the organization, ensuring timely dissemination of information regarding meetings, events, and initiatives through newsletters, emails, and other platforms.
  • Monitor and Support Sub-Committees: Oversee the activities of various sub-committees to ensure alignment with UNIT mq’s objectives. Provide guidance and support to sub-committees as needed to enhance their effectiveness and contribution to the organization.
  • Advocate for Members' Interests: Act as a representative and advocate for the concerns and interests of UNIT mq members in decision-making processes, ensuring their voices are heard and considered.
  • Liaise with Other Student Associations: Establish and maintain relationships with other student organizations within the university community. Foster collaboration on joint events, resource sharing, and support for initiatives that benefit all members.
  • Promote Inclusion and Diversity: Promote and uphold a culture of inclusion and diversity within UNIT mq, ensuring that all members feel valued and respected irrespective of their background or experience level.
  • Collaboration with External Relations Team: Work closely with the External Relations Director and their team to align internal goals with external partnerships and collaborations. Ensure synergy between UNIT mq’s objectives and external stakeholders’ interests.

Challenges Overcome:

In my leadership role within the Internal Relations Subcommittee, I have successfully navigated challenges such as:

  • Enhancing Communication Effectiveness: Implementing strategies to improve internal communication flow, overcoming barriers to ensure all members stay informed and engaged.
  • Navigating Interpersonal Dynamics: Managing diverse perspectives and fostering constructive dialogue among members to maintain unity and collective focus on organizational goals.
  • Promoting Inclusive Practices: Addressing barriers to inclusivity and championing initiatives that celebrate diversity, fostering a welcoming environment for all members.

My experience in this role has strengthened my abilities in communication, strategic collaboration, advocacy, and leadership, preparing me for future challenges and opportunities within UNIT mq and beyond.

Timeline

Guest Service Atendant

The William Inglis Hotel
05.2024 - Current

Bartending

Subset 27
01.2024 - Current

Barista

Espresso Warriors
01.2024 - Current

Bartending

Willowdale Hotel
10.2023 - 01.2024

Bartender

Cocktail Bar & Restaurants
03.2023 - 05.2024

Hospitality

Crossroads Hotel
03.2023 - 05.2023

Crew coach

McDonald's
09.2019 - 03.2023

Bachelor of Applied Finance And Economics - Finance And Economics

Macquarie University
James De-Bourbon