James Hadfield
Highgate,WA
Summary
A charismatic and approachable individual who has extensive experience in hospitality work. Strong attention to detail and dedication to performing optimally in all aspects of work. Developed leadership and operational management skills in high-paced service environment, now seeking to transition into new field. Focus on enhancing customer experiences and venue operations. Ready to leverage these transferrable skills to bring value and drive efficiency in new role and team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
The Old Synagogue
Fremantle, WA
02.2025 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Take care of large portion of financial operations including processing and approving timesheets for staff, entertainers and the security team, weekly beverage stock orders for 5 bars, end of night cash reports and weekly cash orders for till change.
- Organise maintenance for the venue to ensure it is operating to its full potential for both aesthetic, functionality and safety reasons.
- Sole manager on duty for the majority of shifts, excluding Saturdays, meaning I have the potential to be overseeing operations of 5 separate venues at on time.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Duty Manager
Stories- Nokturnl
Perth, WA
10.2024 - 02.2025
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Oversaw inventory management, ordering stock as needed in order to keep the full range of products available to patrons .
- Oversaw the running of multiple functions and events simultaneously whilst maintaining an attentive approach to each individual client. Meticulously studying the details and requests made by clients on event orders to ensure that I could fulfill client expectations.
- Performed end of night duties including, the locking up and securing of the largest venue in Perth, processing tills and completing the end of night financial report.
- Ensured the safety of both staff and patrons in cooperation with the security team to eliminate potential hazards in line with venue regulations and liquor licensing laws.
Bar Supervisor
Stories- Nokturnl
Perth, WA
04.2024 - 10.2024
- Ran a team of up to 8 bartenders at the same time whilst maintaining general organisation of the bar, serving customers, enforcing RSA and coordinating the teams break times.
- Making decisions in high pressure situations to resolve problems at a moments notice. For example dealing with staff shortages, allocating staff to certain areas of the venue to relieve strain and demand, dealing with staff conflicts and supporting the team in stressful situations.
- Ensuring that the presentation of both the bar and floor area were at the highest standards
- Coordinating both closing and opening procedures and overseeing the work of junior staff.
- Leading training sessions to increase the overall standard and efficiency of service within multiple areas of the venue.
- Placed in charge of batching duties for 4 bars. Involved the making of upwards of 200L of cocktail prebatch in a single shift and the distribution of this batch to all 4 bars based on demand and variance of sales.
- Involved in the assembly and decoration of multiple areas and bars within the venue and a number of maintenance jobs afterwards.
- Taking great pride and dedication in these duties resulted in me receiving a promotion to Duty Manager after 6 months with the company.
Bartender
The Lucky Shag Waterfront Bar
Elizabeth Quay, Perth, WA
03.2024 - 06.2024
- Served high volumes of customers during busy weekends at peak trading hours
- Worked both morning and evening shifts displaying a versatile skill set and the ability to serve coffee, food and alcoholic beverages to a high standard.
Bartender
The Island Brew House
Elizabeth Quay, Perth WA
10.2023 - 06.2024
- Trusted with prepping bars for functions for VIP clients, providing a high level of service and liaising with clients to ensure events are ran to their satisfaction including companies such as BHP and Chevron.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Worked as one of the lead bartenders on the dispense station helping to fulfill orders for the restaurant at fast pace in periods of high demand.
Bar IST (In store trainer
Banyan Corn Exchange
Manchester
03.2022 - 08.2023
- Monitored employee progress, offering feedback to management on additional training requirements.
- Leading training sessions to benefit the effectiveness and standards of the bar team
- Teaching bartenders new skills and methods to increase their knowledge and standard of service
- Reorganisation of the back bar and display of stock and garnishes to promote a more efficient and aesthetically pleasing work environment for both customers and staff
- Testing members of staff on their free-pouring before service to prevent over-pouring of spirits and cocktail ingredients and reduce wastage of stock.
Bartender
The Alchemist
Manchester
06.2022 - 03.2023
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Underwent extensive training across a variety of hospitality skills such as: barista training, learning the specs to 50 cocktails and achieving full marks in the spec test and completing an exam in exceptional customer service.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to customers that were too intoxicated.
- Created and performed interactive cocktails and flare bartending through use of equipment such as fire, flash string, smoke bubble guns, wood chip smokers and dry ice.
- Prepared a range of technically challenging garnishes such as homemade jelly and selection of foams.
Bartender
Banyan Corn Exchange
Manchester
04.2022 - 06.2022
- Taking multiple drinks orders at once to maximise speed of service and revenue
- Competent service of wide variety of spirits, draught beer, wine, coffees and cocktails.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Completed bar opening duties on regular basis to ensure full preparation for smooth service.
- Engaged with patrons creating an individual experience for each person to encourage positive reviews and repeat visits
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable product recommendations
- Ran cool room management and training, including cleaning of beer lines and cellar FOB systems.
- Allergen training for food items allowing safe and confident service of both food and beverage.
- Ability to free pour accurately enabling me to make multiple cocktails at a time.
- Batching and preparing cocktails on a large scale for the entire venue
Bar Back
Banyan Corn Exchange
Manchester
08.2021 - 04.2022
- Maintaining a presentable venue to achieve an overall level of cleanliness for patrons
- Overseeing the delivery and storage of large stock orders during delivery shifts to optimise efficiency of the venues operations e.g. batching and service
- Completed training in cool room management and beer line maintenance
- Oversaw the allocation of cleaning jobs for the rest of the team
- Preparation of fresh and dehydrated garnishes and ingredients
- Undertook a range of roles to adapt to the needs of the venue during service including running food and drinks and waiting on tables
Education
GCSEs -
Crompton House C of E Academy
2021
A-Levels - Biology, Psychology and PE
Crompton House C of E Sixth Form College
2021
Skills
- Mixology and cocktail preparation
- Competent use and maintenance of Beer FOB systems
- Approved manager
- Exceptional time management
- Delegation of tasks
- Customer service focus
- Professionalism and integrity
- Cash management
- Staff training and development
- Health and safety compliance
- Verbal and written communication
- Operational oversight
Certification
- Approved manager certification
- RSA and food handlers certifications
- UK and WA driving license
Timeline
Duty Manager
The Old Synagogue
02.2025 - Current
Duty Manager
Stories- Nokturnl
10.2024 - 02.2025
Bar Supervisor
Stories- Nokturnl
04.2024 - 10.2024
Bartender
The Lucky Shag Waterfront Bar
03.2024 - 06.2024
Bartender
The Island Brew House
10.2023 - 06.2024
Bartender
The Alchemist
06.2022 - 03.2023
Bartender
Banyan Corn Exchange
04.2022 - 06.2022
Bar IST (In store trainer
Banyan Corn Exchange
03.2022 - 08.2023
Bar Back
Banyan Corn Exchange
08.2021 - 04.2022
GCSEs -
Crompton House C of E Academy
A-Levels - Biology, Psychology and PE
Crompton House C of E Sixth Form College