JAMES REED

• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Completed and submitted logs and paperwork every day to maintain records.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Fostered positive working relationships with regular customers.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Followed up with existing customers to provide additional support and address concerns.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

• Signed up, renewed Optus contracts
• Worked to build relationships with customers and built potential for additional sales.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Informed customers of current store promotions to encourage additional sales purchases.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Improved customer service and telecommunication skills to build lasting relationships.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Provided product benefits and advantages and discussed pricing with interested parties.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Logged reports, expenses, receipts and sales documents into digital database.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Used cash registers and credit card machines to cash out customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.

• Collaborated with team members to complete efficient work and bring in top hauls.
• Successfully communicated with all team members to navigate job duties and complete daily tasks.
• Performed minor maintenance on equipment to keep tools operational
• Adhered to company safety standards and procedures.
• Maintained clean, sanitised and well-organised food preparation zones.
• Performed shift change tasks each day to keep store efficient and neat.
• Assembled food orders while maintaining appropriate portion control.
• Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.

Data entry

Gassed springs

Mail run

• Stocked newspaper boxes at assigned locations.
• Loaded and unloaded newspaper bundles at distribution center.
• Assembled and bagged newspapers prior to delivery.
• Planned delivery routes and most efficient methods of distribution.

• Flyer deliveries