Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jamie M Hogan

Baringa,QLD

Summary

Dedicated and personable professional with a strong passion for delivering exceptional guest experiences in the hospitality sector. Seeking a part-time Front of House (FOH) position to leverage a solid background in customer service and a talent for creating welcoming environments. Proficient in providing top-tier service while ensuring smooth operations, with a proven ability to contribute positively to a dynamic hospitality team and advance within the industry. Energetic and outgoing, with experience as a Gaming Attendant specializing in Pokies and Keno, promoting fun and excitement for customers while managing transactions and providing exemplary guest service. Skilled in cash handling and maintaining compliance with responsible gaming practices.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Bar and Gaming Attendant

Golden Beach Tavern
01.2024 - Current
  • Performed cash handling duties, managing over $1,000 in transactions daily through both EFTPOS and cash.
  • Provided change and balanced money at the end of each shift, ensuring accurate financial operations.
  • Demonstrated problem-solving skills by troubleshooting most gaming machine issues independently; when necessary, contacted technical support and documented assigned issue numbers for follow-up.
  • Reported concerns and maintained communication with the supervisor to contribute to improved facility maintenance.\
  • Engaged with numerous customers every day, enhancing their experience through exceptional service and maintaining a clean, welcoming environment.

Back of House Team Member

Hungry Jacks Caloundra
10.2023 - 04.2024
  • Ensured all cleaning tasks were completed, and the breakfast setup was ready within one hour, demonstrating strong time management skills.
  • During the first two hours of each shift, efficiently swapped between cleaning, restocking, and food preparation.
  • Collaborated with a team of 12 during peak service hours to maintain smooth operations and accurate order fulfillment.
  • Took advantage of free moments to perform cleaning and maintenance in the kitchen, contributing to a well-organized and hygienic environment.

All Rounder

BeachTree Distilling Co.
04.2022 - 12.2023
  • A strong passion for the work environment and witnessing the business grow served as motivation to work harder.
  • Successfully managed the challenges of being the only bartender during peak rush hours, consistently serving all customers promptly and with a smile.
  • Engaged guests in conversations about the distilling area, enhancing their experience.
  • Collaborated daily with a small team, fostering a supportive atmosphere.
  • Adaptable and quick to learn, able to transition smoothly into various roles with minimal adjustment and training.

Shelf Stacker

Coles Supermarket
11.2022 - 05.2023
  • Demonstrated exceptional precision in shelf stacking while efficiently cleaning and unloading pallets in accordance with FIFO procedures.
  • Consistently ensured optimal product availability and attractive presentation.

Server (Work Experience)

Caloundra RSL
11.2021 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Caloundra State High School
Caloundra, QLD
05.2020 - 05.2022

Skills

Gaming machine knowledge

Strong Work Ethic

Quick Decision Making

Cash handling proficiency

Age Verification

Gaming industry awareness

Responsible gambling practices

Patience and Empathy

Promotions and Events

Certification

  • Cert III In Events, Caloundra State High school, December 2022
  • Cert II In Visual Arts, Caloundra State High school, December 2022
  • Cert III in Fitness, Caloundra State High school, December 2022
  • Cert II in Hospitality, Caloundra State High school, December 2021
  • Cert I in Hospitality, Caloundra State High school, December 2020
  • Cert II in IDMT, Caloundra State High school, December 2020
  • Cert II in Skills For Work, Caloundra State High school, December 2020

Timeline

Bar and Gaming Attendant

Golden Beach Tavern
01.2024 - Current

Back of House Team Member

Hungry Jacks Caloundra
10.2023 - 04.2024

Shelf Stacker

Coles Supermarket
11.2022 - 05.2023

All Rounder

BeachTree Distilling Co.
04.2022 - 12.2023

Server (Work Experience)

Caloundra RSL
11.2021 - 12.2021

High School Diploma -

Caloundra State High School
05.2020 - 05.2022

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Jamie M Hogan