Jamie McDonald
Croydon,Victoria
Summary
Adept at preventive maintenance and a master of troubleshooting, I excelled at Lamson Concepts Pty Ltd by enhancing system reliability across numerous hospitals. My leadership and relationship-building skills ensured client trust and team efficiency, with a notable achievement in programming exclusive to a select few in Australia.
During my time in sales at Ray White Croydon, I received an award of being the number 1 sales person in our office at the same time that our office was the number 1 sales office in Australia.
In my role as a Pneumatic tube technician I was trained to program a system that only a few people in Australia can program.
As a young worker of 18 entering the work force at Department of Human services, I was made a team Leader within 6 months of starting.
Overview
31
31
years of professional experience
Work History
Senior Pneumatic Tube Maintenance Technician
Lamson Concepts Pty Ltd
04.2018 - Current
- Maintained Pneumatic tube systems in over 30 hospitals throughout Victoria, and Tasmania.
- Built and maintained excellent rapport and trust with clients of all hospitals resulting in a positive and rewarding relationship with the client.
- Wrote and updated programming for Sumetzberger Pneumatic systems of which only a few people in Australia can do.
- Produced monthly / quaterly reports for all clients detailing work completed and repairs to be performed.
- Operated varied hand and power tools to complete repairs on Pneumatic tube sytems.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Trained new employees on proper use and care of tools, our systems, and safety protocols.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Senior Pneumatic Tube Technician
Aircom Sytems Pty Ltd
04.2006 - 04.2018
- Maintenance and Service on multiple different Pneumatic tube sytems throughout Victoria, South Australia and Tasmania.
- Performed Programming of systems and overseeing commissioning of new installs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Victorian Maintenance Mangaer Manager
Aircom Systems
07.2014 - 07.2015
- Managed and trained staff to be proficient in their roles of maintaining Pneumatic tube systems over Victoria, South Austrlia and Tasmania.
- Built and maintained excellent relationships with all clients and met any needs requested in a professional and timely matter.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Real Estate Agent - Sales
Ray White Croydon
04.2004 - 04.2006
- Listed and sold properties throughout the eastern suburbs of Melbourne.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Fence Installer
Jims Fencing
01.1998 - 04.2004
- Used hand tools and instruments to take measurements.
- Removed old fences efficiently without causing damage to surrounding structures or landscaping.
- Installed metal and wooden fences and privacy borders.
- Dug holes and trenches to position fences correctly.
Team Leader - Finance Department (CAMS)
Department of Human Services
03.1995 - 09.1997
- Tema leader of 6 staff in the Finance Department at Box Hill (CAMS).
- Reconciled over 1000 client accounts on a weekly basis.
- Built and maintained excellent rapport with clients.
- Produced cheque runs on a weekly basis meeting tight deadlines.
- Data review and entry using PC program relvent at the time.
- Reviewed staff procedures and streamlined the work environment to be extremely efficient.
- Provided a professional but fun working environment for staff.
- Provided final checks on data entered by staff.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Bar and Gaming Attendant.
Box Hill RSL
03.1994 - 05.1997
- Performed all Bar duties.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Also performed the role of security.
Education
VCE -
Ferntree Gully Secondary College
Ferntree Gully, VIC12.1994
Skills
- Highly proficient in Preventive Maintenance routines and reporting
- High callibre troubleshooting skills
- High level team leading and will lead by example
- Can Work autonomously
- Impeccable Time management
- Effective Computer skills
- Strong at building and maintaining relationships and trust
- Excellent communication skills
- High level Report writing and producing
- High Organisational skills
Timeline
Senior Pneumatic Tube Maintenance Technician
Lamson Concepts Pty Ltd
04.2018 - Current
Victorian Maintenance Mangaer Manager
Aircom Systems
07.2014 - 07.2015
Senior Pneumatic Tube Technician
Aircom Sytems Pty Ltd
04.2006 - 04.2018
Real Estate Agent - Sales
Ray White Croydon
04.2004 - 04.2006
Fence Installer
Jims Fencing
01.1998 - 04.2004
Team Leader - Finance Department (CAMS)
Department of Human Services
03.1995 - 09.1997
Bar and Gaming Attendant.
Box Hill RSL
03.1994 - 05.1997
VCE -
Ferntree Gully Secondary College
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