- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Train Travel
- Road Trips
- I have traveled to the United States, South Africa, Japan, New Zealand and Fiji
Jane Pickering
Customer Service
Woodcroft,South Australia
Summary
To secure a challenging position in a reputable organization to expand learnings, knowledge and skills
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
RAS Assessor
Advanced Personnel Management
01.2022 - Current
- Assessing people over 65 years for Commonwealth Home Support Program services under the Aged Care Act
- Representing my employer in a professional and complementary manner
- Delivering excellent customer service while showing empathy for the client’s situation
- Conducting support plan reviews with client over the phone, assisting them with their general and complex enquiries, problem solving and trouble shooting to bring an optimal outcome for the client, listening to their needs with empathy
- Assessing clients at home
- Assessing clients over the phone
- Sending referrals on behalf of clients for home support services
- Liaising with service providers
- Case management
- Produced reports with detailed valuations.
- Ensured consistent application of state laws, policies, and procedures across all assessments by collaborating closely with fellow assessors.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
AN-ACC Assessor
Healthcare Australia
03.2021 - 04.2022
- Company Overview: South Australia and Queensland
- Representing the Australian Department of Health in residential aged care facilities
- Liaising with healthcare management, clinical staff and residents
- Conducting comprehensive multidisciplinary and multidimensional assessments, for the purposes of government funding
- South Australia and Queensland
Registered Nurse
SA Health
07.2020 - 01.2021
- Company Overview: Whyalla and Hawker, South Australia
- Delivering excellent customer service to people from diverse backgrounds
- Collating and assessing daily data
- Implementing instructions from medical officer
- Troubleshooting
- Long hours in a stressful environment
- Utilisation of advanced knowledge of human biochemistry, pharmacology and pharmacodynamics
- Utilisation of advanced technical skills
- Whyalla and Hawker, South Australia
Registered Nurse
Kindred Living
06.2019 - 06.2020
- Company Overview: Whyalla, South Australia
- Delivering excellent customer service to people from diverse backgrounds
- Collating and interpreting daily data
- Implementing care management plans
- Troubleshooting on a minute by minute basis
- Utilisation of advanced knowledge of human biochemistry, pharmacology and pharmacodynamics
- Utilisation of advanced technical skills
- Daily electronic communication with numerous stakeholders
- Whyalla, South Australia
Clinical Nurse
SA Health
02.2019 - 06.2019
- Company Overview: Gawler and Region, South Australia
- Delivering excellent customer service to people from diverse backgrounds
- Representing my employer in the client’s home
- Collating and interpreting data
- Implementing care management plans
- Conducting client assessments in preparation for next course of action
- Troubleshooting
- Liaising with and referring to related client services
- Counselling client associates
- Gawler and Region, South Australia
Registered Nurse
Silver Chain
07.2017 - 01.2019
- Company Overview: Western Sydney
- Delivering excellent customer service to people from diverse backgrounds
- Representing my employer in the client’s home
- Collating and interpreting complex data
- Implementing care management plans
- Conducting client assessments in preparation for the next course of action
- Troubleshooting
- Liaising with and referring to related client services
- Counselling client associates
- Western Sydney
Registered Nurse
Bupa Aged Care Kempsey
07.2016 - 05.2017
- Company Overview: NSW
- Delivering excellent customer service to people from diverse backgrounds
- Representing my employer in the client’s home
- Collating and interpreting complex data
- Implementing care management plans
- Conducting client assessments in preparation for the next course of action
- Troubleshooting
- Liaising with and referring to related client services
- Counselling client associates
- NSW
Registered Nurse
James Brown Memorial Trust (Kalyan Care)
05.2014 - 08.2015
- Company Overview: Woodcroft and McLaren Vale, SA
- Delivering excellent customer service to people from diverse backgrounds
- Representing my employer in the client’s home
- Collating and interpreting complex data
- Implementing care management plans
- Conducting client assessments in preparation for the next course of action
- Troubleshooting
- Liaising with and referring to related client services
- Counselling client associates
- Woodcroft and McLaren Vale, SA
Registered Nurse
Whyalla Aged Care
09.2012 - 01.2013
- Company Overview: SA
- Delivering excellent customer service to people from diverse backgrounds
- Representing my employer in the client’s home
- Collating and interpreting complex data
- Implementing management plans
- Conducting client assessments in preparation for the next course of action
- Troubleshooting
- Liaising with and referring to related client services
- Counselling client associates
- SA
Practice Nurse
Rose Street Clinic
02.2011 - 01.2012
- Company Overview: Glenelg SA
- Delivering excellent customer service to people from diverse backgrounds
- Visiting clients at home
- Completing assessments and action plans
- Attending complex wounds
- General administration duties
- Utilisation of clinical skills
- Working side by side with multiple health care and allied health practitioners
- Troubleshooting
- Counselling clients and their associates
- Glenelg SA
Registered Nurse
Flinders Private Hospital
07.2008 - 01.2010
- Company Overview: South Australia
- Delivering excellent customer service to people from diverse backgrounds
- Collating and assessing daily data
- Implementing instructions from medical officer
- Troubleshooting
- Long hours in a stressful environment
- Utilisation of advanced knowledge of human biochemistry, pharmacology and pharmacodynamics
- Utilisation of advanced technical skills
- South Australia
Registered Nurse (Graduate)
St Andrews Hospital
06.2007 - 06.2008
- Company Overview: SA
- Delivering excellent customer service to people from diverse backgrounds
- Collating and assessing daily data
- Implementing instructions from medical officer
- Troubleshooting
- Long hours in a stressful environment
- Utilisation of advanced knowledge of human biochemistry, pharmacology and pharmacodynamics
- Utilisation of advanced technical skills
- SA
Education
Bachelor of Nursing -
Flinders University
01.2007
Bachelor of Theology -
Flinders University
01.1998
Graduate Diploma of Education -
University of South Australia
01.1997
Skills
- Assertiveness
- Analytical Reasoning
- Collaboration
- Confidentiality
- Attention to Detail
- Interpersonal Communication
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multitasking skills
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Detail Oriented
- Professional ethics
- Task Prioritization
- Goal Setting
- Professionalism
- Adaptability
- Written Communication
- Networking skills
- Report Writing
Communication Skills
References
- Kylie Heinrich, Senior Assessor, Advanced Personnel Management, 0439 750 325, kylie.heinrich@apm.net.au
- Elisha Edwards, Team Leader, Advanced Personnel Management, 0484 192 019, elisha.edwards@apm.net.au
- Lisa McNally, Regional Manager, Advanced Personnel Management, 0484 871 087, lisajane.mcnally@apm.net.au
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Office
Excel
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork from home optionTeam Building / Company RetreatsTimeline
RAS Assessor
Advanced Personnel Management
01.2022 - Current
AN-ACC Assessor
Healthcare Australia
03.2021 - 04.2022
Registered Nurse
SA Health
07.2020 - 01.2021
Registered Nurse
Kindred Living
06.2019 - 06.2020
Clinical Nurse
SA Health
02.2019 - 06.2019
Registered Nurse
Silver Chain
07.2017 - 01.2019
Registered Nurse
Bupa Aged Care Kempsey
07.2016 - 05.2017
Registered Nurse
James Brown Memorial Trust (Kalyan Care)
05.2014 - 08.2015
Registered Nurse
Whyalla Aged Care
09.2012 - 01.2013
Practice Nurse
Rose Street Clinic
02.2011 - 01.2012
Registered Nurse
Flinders Private Hospital
07.2008 - 01.2010
Registered Nurse (Graduate)
St Andrews Hospital
06.2007 - 06.2008
Bachelor of Theology -
Flinders University
Graduate Diploma of Education -
University of South Australia
Bachelor of Nursing -
Flinders University
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