Tessa Nance

In my role at The Skin Manifesto I greeted clients daily, helping those clients find solutions which best fits there concerns. Answering phones and emails to meet the customers need and maintaing the standard of the salon.

•  Provided excellent customer service to callers requiring assistance with any  issues or enquires.
• Worked with my team to resolve any problems, improve operations and provide exceptional customer service.
• Developed team communications and information for staff meetings.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

• Analyzed client needs and came up with individualized and continuous treatment plans.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Recorded notes for future reference, including customer preferences and services delivered.
• Booked customer appointments in our system.
• Suggested treatments and styles to suit customers’ appearance and desired look.
• Processed payments by entering sales in register.
• Increased salon profit by through upselling  and providing personalized care for return visitors.
• Accumulated  clients weekly through one-on-one salon service.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

• Addressed guest complaints and resolved issues to promote satisfaction.
• Served needs of customers in busy work environment.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
• Reduced customer wait times by quickly and efficiently operating customer window and sales register.
• Organized work areas to foster efficiency and model exceptional kitchen etiquitte.
• Established and maintained positive work environment.