Jason Jessup
Alliance Airlines
Woodroffe,Australia
1
Certification
30
years of professional experience
An intrinsically motivated individual with a professional background in the Customer Service Space. A self – starter, customer centric and results driven with proven ability in taking initiatives to bring team together in delivering exceptional customer service whilst adhering to organisation’s standards and requirements that results in business excellence. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation.
Work History
Cabin Manager
- Managing and overseeing cabin safety and to initiate and perform abnormal and/or emergency procedures, when necessary, in accordance with the requirements of the Company’s Operations Manual;
- Responding effectively to any situation requiring the application of first aid procedures
- Managing a complete and up to date reference library as specified by the Civil Aviation Act and Regulations.
- Remaining current in appropriate Dangerous Goods training in accordance with CASR 92.095
- Ensure awareness of Company Safety and Security Policy & Procedures and ensure actions are conducted in accordance with applicable regulations and company standards.
Cabin Crew Senior/Inflight Trainer/Checker
2 Years- Manage the cabin and crew onboard the aircraft to deliver the highest level of customer service both onboard and on the ground.
- Maintain a current knowledge of all applicable safety procedures and safety equipment, the company operation manuals and aviation regulation orders.
- Upline responsibility as Cabin Crew Senior.
- Lead and develop crew as assigned. Ensure crew members have a sound knowledge and understanding of safety, emergency and service procedures.
- Recording cabin defects in cabin condition log book. Complete online safety and service reports as necessary.
Flight Attendant International
3 Years- Primarily responsible in ensuring the safety and comfort of flight passengers and those with special needs and requirements including unaccompanied minors, special needs individuals and elderlies
- Diligently following Safe Food Handling standards in storing and serving food and beverages during flights in order to ensure its safety for consumption
- Delivering safety briefings to flight guests prior to take off, effectively demonstrating safety features of the aircraft and emergency response procedures in the event of forced water landing
- Strictly adhering to all on-ground and in-flight safety and service standard procedures, reporting identified errors and breaches to the authority and management team so as to immediately address, resolve and mitigate any of its underlying risks and ultimately prevent delays and untoward incidents
- Competent and confident as first responder to injuries and emergencies, able to provide first aid to help patient recover or remain conscious until full medical attention can be provided and assistance during in-flight emergency
Resident Support Officer - COVID-19 Quarantine Victoria
1 Year- Ensuring thorough knowledge and understanding of Victoria’s COVID-19 mandatory quarantine program to effectively deliver a safe environment for individuals who are required to enter a compulsory period of quarantine at the accredited accommodation site
- Undertaking the transfer process of returned travellers to and from approved sites under the program, ensuring travel is for approved purposes only and procedures are followed according to those approved to enter the accommodation site
International Flight Attendant
4 YearsCabin Manager / Cabin Crew – Domestic
12 YearsFlyBuys Team Leader / Team Leader – FlyBuys Loyalty Pacific
2 YearsCustomer Service Representative / STARS – SaleForce Training Accreditation Recognition’s Trainer / Learning & Development Consultant STARS
8 YearsEducation
Year 12 Certificate
Skills
Proficient within a dynamic
fast paced working environment
Open to change
adaptable in new and varying circumstances
Highly skilled with a high emotional intelligence
enabling quick and effective relationship management and relationship building
Strong abilities to work autonomously
with a desire to stay busy and keep achieving targets
High-proficiency with various industry related technology and software
Confident decision-making abilities with a knack for understanding the needs of the business or organisation at any given time
Ability to remain calm and productive under pressure
creating confidence in the team and staff
Takes initiative in order to begin or complete a task without needing prompting
Provides regular and skillful communication to achieve an outcome
Flexible and open nature
ensuring all tasks required are completed in a mutually beneficial manner
Effective communicator
which includes listening and talking
Loyal and understanding individual with a desire to provide my employer with as much value as possible
Certification
- First Aid CPR | Firstaidpro | 2025
- Responsible Service of Alcohol Certificate | Food Safety First | 2024
- National Certificate in Aviation Level 4 | Air New Zealand | 2016
- Trainer & Assessor | SalesForce RTO | 2002
Timeline
Cabin Manager
Alliance Airlines
01.2026 - 01.2026Read More
Cabin Crew Senior/Inflight Trainer/Checker
Airnorth
01.2024 - 01.2026Read More
Flight Attendant International
Qantas Airways
01.2020 - 01.2023Read More
Resident Support Officer - COVID-19 Quarantine Victoria
Department of Justice and Community Safety
01.2020 - 01.2021Read More
International Flight Attendant
Air New Zealand
01.2016 - 01.2020Read More
Cabin Manager / Cabin Crew – Domestic
Virgin Australia
01.2004 - 01.2016Read More
FlyBuys Team Leader / Team Leader – FlyBuys Loyalty Pacific
SalesForce
01.2002 - 01.2004Read More
Customer Service Representative / STARS – SaleForce Training Accreditation Recognition’s Trainer / Learning & Development Consultant STARS
SalesForce
01.1996 - 01.2004Read More
Wavell State High School
Year 12 Certificate
Read More
Professional Development
Wine Specialist Accreditation Training | Air New Zealand | 2017