Hiraina Kapua
Northmead,NSW
Summary
Proven Residential Youth Worker with a track record of fostering self-sufficiency in residents at Jiniaa Youth Services. Expert in behavioral interventions and crisis response, enhancing resident safety and promoting positive outcomes. Skilled in multitasking and emotional support, significantly improved resident interactions and reduced conflicts without specifying numerical percentages.
Overview
16
16
years of professional experience
Work History
Residential Youth Worker
Jiniaa Youth Servicrs
Sydney, NSW
11.2023 - Current
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Contributed to a supportive residential atmosphere by modeling healthy behaviors and boundaries for residents to emulate.
Residential Youth Worker/ Accountants
Hapu Ora
Taupo New Zealand
08.2008 - 05.2023
- Organised recreational outings for residents, encouraging positive social engagement within their local community.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Supported families through consistent communication about youth progress, offering guidance on additional resources available.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Facilitated group sessions for skill-building, socialisation, and conflict resolution among residents.
- Implemented behavior modification techniques, resulting in improved resident interactions and reduced conflicts.
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
Courier Contractor
New Zealand Couriers
Taupo New Zealand
09.2018 - 12.2022
- Expedited urgent deliveries by prioritising tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimising routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
Skills
- Life Skills Teaching
- Positive Reinforcement
- Transportation Assistance
- Substance abuse awareness
- Boundaries Establishment
- Self-Care Awareness
- Goal Setting Assistance
- Youth supervision
- Mentoring abilities
- Conflict de-escalation
- Social skill development
- Emotional Support
- Behavioral Interventions
- Advocacy
- Cultural Competency
- Crisis Response
- Multitasking Abilities
Timeline
Residential Youth Worker
Jiniaa Youth Servicrs
11.2023 - Current
Courier Contractor
New Zealand Couriers
09.2018 - 12.2022
Residential Youth Worker/ Accountants
Hapu Ora
08.2008 - 05.2023