JATIN GROVER
Pendle Hill,NSW
Summary
Experienced Rostering Officer/ Admin with over 8 years of experience in Aviation Industry Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
ROSTERING OFFICER
CERTIS Security(SNP Security PTY LTD)
MASCOT, NSW
01.2014 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
AVIATION SCREENING OFFICER
CERTIS Security(SNP Security PTY LTD)
Sydney, NSW
06.2010 - Current
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises
Security Officer
CDN SECURITY
SYDNEY, NSW
02.2010 - 06.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Reported irregularities such as fire and safety hazards to maintenance.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Permitted entry with escort for approved persons into secure locations.
- Participated in staff meetings, special events and professional development activities.
- Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
Education
Bachelor's of Commerce - Business Studies
UNIVERSITY OF DELHI
NEW DELHI, INDIA08.1999
Advanced Diploma - FASHION
INTERNATIONAL INSTITUTE OF FASHION DESIGNING
NEW DELHI, INDIA08.1997
Skills
- Flexible and Adaptable
- Customer Service
- Microsoft Office
- Active Listening
- Decision Making
- Responsible
- Data Entry
- Team building
- Organization and Time Management
- Self-motivated professional
- Conflict Resolution
Certification
1AC NSW Security Licence
First-Aid Certificate
Licence 2 in Real Estate Services
Timeline
ROSTERING OFFICER
CERTIS Security(SNP Security PTY LTD)
01.2014 - Current
AVIATION SCREENING OFFICER
CERTIS Security(SNP Security PTY LTD)
06.2010 - Current
Security Officer
CDN SECURITY
02.2010 - 06.2012
Bachelor's of Commerce - Business Studies
UNIVERSITY OF DELHI
Advanced Diploma - FASHION
INTERNATIONAL INSTITUTE OF FASHION DESIGNING
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