JATINDER KUMAR
Wollert,VIC
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Customer Service and Operations Team Member
Bunnings Warehouse
02.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Operations Team Member
JB Hi-Fi
01.2022 - 07.2022
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Collaborated with peers and other business areas to leverage best practices.
Hotel Receptionist
Sun City
11.2019 - 12.2021
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Cert III in Painting and Decorations -
Peach Institute
Brisbane, QLDAdvance Diploma - Civil Construction Design
Pinnacle Institute
Brisbane, QLD2023
Skills
- Team Development
- Computer Proficiency
- Operations and Procedural Knowledge
- Customer Loyalty
- Data Accuracy
Timeline
Customer Service and Operations Team Member
Bunnings Warehouse
02.2022 - Current
Operations Team Member
JB Hi-Fi
01.2022 - 07.2022
Hotel Receptionist
Sun City
11.2019 - 12.2021
Cert III in Painting and Decorations -
Peach Institute
Advance Diploma - Civil Construction Design
Pinnacle Institute
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