Jaydah Martin
Griffith,Nsw
Summary
Proven hospitality professional with extensive experience at Gumview Cafe, adept in food safety and customer service management. Excelled in enhancing guest satisfaction and safety protocols, leading to improved service quality and team performance. Skilled in multitasking and relationship building, ensuring high standards of service in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Gumview Cafe
01.2022 - 03.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
Hospitality Worker
Waddi Roadhouse
06.2021 - 01.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Education
Wade High School
Griffith, NSWSkills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Reservation Management
- Prep work
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Hospitality services
- Problem-solving skills
- Excellent Communication
- Cash Handling
- Organizational Skills
- Multitasking Abilities
- Attention to Detail
- Relationship Building
- Team building
- Staff Training
- Task Prioritization
- Payment Processing
- Customer Service Management
- Detail Oriented
- Computer Skills
- Payment Collection
- Phone and Email Etiquette
- Guest Reception
- Office Organization
- Team Supervision
Timeline
Hospitality Worker
Gumview Cafe
01.2022 - 03.2024
Hospitality Worker
Waddi Roadhouse
06.2021 - 01.2022
Wade High School
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