JAZZ O'BRIEN
Bellfield,Australia
Summary
Dynamic individual with hands-on experience in the hospitality industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Holds a Certificate III in Business and is pursuing further qualifications in Tourism, eager to apply skills in diverse sectors.
Overview
7
7
years of professional experience
Work History
All Rounder
Burgertory
04.2022 - 07.2022
- Resolved customer issues, enhancing satisfaction in fast-paced environments
- Managed inquiries and reservations, improving service quality and menu knowledge
- Optimized order processes, reducing wait times and boosting customer satisfaction
Front of House Team Member
Focaccino
11.2021 - 03.2022
- Guided customers in menu selection, boosting satisfaction and return visits
- Resolved guest issues efficiently, ensuring seamless dining experiences
- Trained new staff on procedures, enhancing service uniformity
All Rounder
McDonald's Kingsbury
10.2015 - 11.2021
- Managed high customer volumes, boosting service quality and satisfaction
- Collaborated with team to achieve operational goals and enhance customer experience
- Supported community events like McHappy Day, increasing brand visibility
Education
Certificate III - Tourism
Australian College of Hospitality And Retail
10-2025
Certificate III - Business
Alffie
08-2024
Senior Secondary Certificate -
Northern Collage of The Arts And Technology
11.2017
Skills
- Customer Service Excellence
- Problem-Solving & Conflict Resolution
- Multitasking and Time Management
- Technical Proficiency
- Attention to Detail
- Team Collaboration
Timeline
All Rounder
Burgertory
04.2022 - 07.2022
Front of House Team Member
Focaccino
11.2021 - 03.2022
All Rounder
McDonald's Kingsbury
10.2015 - 11.2021
Certificate III - Tourism
Australian College of Hospitality And Retail
Certificate III - Business
Alffie
Senior Secondary Certificate -
Northern Collage of The Arts And Technology
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