Yoo Jung Choi
Southport,Australia
Summary
Dedicated and customer-oriented professional with hands-on experience in the hospitality industry. Skilled in delivering exceptional service, handling high-pressure situations, and maintaining a welcoming environment for diverse customers. Proven ability to adapt quickly, multitask effectively, and ensure smooth operations—qualities that align strongly with the role of a Changi Experience Agent.
Overview
5
5
years of professional experience
1
1
Certification
Work History
All Rounder
Sushi Natto
Broadbeach, QLD
03.2025 - Current
- Delivered excellent customer service by preparing and presenting high-quality sushi dishes.
- Demonstrated strong teamwork, communication, and problem-solving skills in service delivery.
- Handled multiple tables simultaneously, maintaining service quality in a fast-paced environment.
- Adapted quickly to changing demands and remained calm under pressure.
- Managed inventory with accuracy, ensuring smooth operations and strong attention to detail.
- Ensured a safe and clean workspace, strictly complying with hygiene and safety standards.
- Operated the POS system accurately for orders, billing, and customer requests.
- Supported daily operations by keeping supplies and work areas well-organized.
Hall Staff Member
Hwaryong
Underwood, QLD
12.2020 - 03.2021
- Assisted visitors with inquiries and provided clear directions, ensuring a welcoming experience.
- Coordinated with colleagues and supervisors to support smooth group events and facility operations.
- Applied sound judgment to resolve unexpected issues and maintain seamless operations.
- Handled internal communications by answering calls, routing inquiries, and relaying accurate information.
- Balanced multiple administrative and support tasks efficiently in a dynamic environment.
- Streamlined supply organization and replenishment to improve workplace efficiency.
Education
Bachelor of International Tourism and Hotel Management -
Griffith University
Southport, QLD07-2024
Diploma of International Tourism and Hotel Management -
Griffith College
Mount Gravatt, QLD, Australia11.2021
High School Diploma -
Okryeon High School
Incheon, Korea02-2020
Skills
- Customer Service Excellence
- Team-Oriented approach
- Cross-Cultural Communication
- Problem-Solving & Conflict Resolution
- Multitasking & Prioritization
- Adaptability
- Safety & Sanitation Awareness
- Operational Support
Certification
- Responsible Service of Alcohol (RSA), Australia — 2024
- Responsible Service of Gambling (RSG), Australia — 2024
- Food Handler Certificate, Australia — 2024
- Specialty Coffee Association (SCA) Level 1 — 2020
- Specialty Coffee Association (SCA) Level 2 — 2020
Languages
Korean
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
All Rounder
Sushi Natto
03.2025 - Current
Hall Staff Member
Hwaryong
12.2020 - 03.2021
Bachelor of International Tourism and Hotel Management -
Griffith University
Diploma of International Tourism and Hotel Management -
Griffith College
High School Diploma -
Okryeon High School
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