Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jotika Bandana Mala

Crestmead,QLD

Summary

Organized and hard working professional with more than five years of retail and team leadership experience. Outgoing and supportive worker with skills in communication and time management. Recognized for dynamic work ethic and team player attitude. Looking for growth oriented position in any offer of employment to display my competencies. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks.

Overview

20
20
years of professional experience

Work History

Personal Care Worker

Arcare
07.2022 - 09.2022
  • Helping deliver meals to clients, prepare meals n drinks
  • Feeding the clients who are unable to eat themselves
  • Following health and safety guidelines
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored and assisted residents through individual service plans.

Cleaner

Middlemore Hospital NZ
07.2018 - 12.2019
  • Responsible for basic cleaning ( mopping floors, bathroom and spot cleaning windows)
  • Monitor, organize and sanitize the assigned areas
  • Restocking dispensers and emptying trash
  • Set up stocks and maintain cleaning equipment and supplies

Service Representative

The Warehouse NZ
09.2016 - 12.2016


• Pricing, tagging and sorting
• Balancing the till at the end of the shift
• Dealing with customers queries which included conflict resolution.

  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.

Customer Service (Checkout Operator)

Food For Less Supermarket NZ LTD
06.2009 - 06.2012
  • Pricing, tagging and sorting
  • Balancing the till at the end of the shift
  • Dealing with customers queries which included conflict resolution.

Warehouse Worker

Farmers Distribution Centre NZ LTD
01.2009 - 06.2009

• Pricing and sorting out products
• Packaging and arrangement
• Handling extra duties assigned by supervisor

Team leader

Yim Wah Company LTD
01.2003 - 06.2008
  • Managing 7 staff in absence of boss
  • Customer service
  • Cash handling
  • Dealing with customers query
  • Stock take
  • Answering incoming calls from customers
  • Pricing and rearranging of products

Education

Fiji Seventh Form Examination Certificate -

A.D. Patel College

Certificate in Basic Computing Certificate for Windows 2000, MS Office 2000, tools, Word & Internet Concepts -

New Zealand Pacific Training Centre

Certificate Level 3 - Individual Support (Ageing) Disability Skill Set

Sage Education
Logan City, QLD
09.2023

Skills

  • Communication
  • A confident speaker with the ability to interact with people from a range of cultural and social-economic backgrounds
  • Competent with wide ranges of telephone communication
  • Attention to detail
  • Customer Service
  • Problem solving
  • Teamwork
  • Leadership
  • Time management
  • Computer and Hardware Skills
  • Working Knowledge of Microsoft Windows

Languages

Hindi
Native or Bilingual
English
Full Professional

Timeline

Personal Care Worker

Arcare
07.2022 - 09.2022

Cleaner

Middlemore Hospital NZ
07.2018 - 12.2019

Service Representative

The Warehouse NZ
09.2016 - 12.2016

Customer Service (Checkout Operator)

Food For Less Supermarket NZ LTD
06.2009 - 06.2012

Warehouse Worker

Farmers Distribution Centre NZ LTD
01.2009 - 06.2009

Team leader

Yim Wah Company LTD
01.2003 - 06.2008

Fiji Seventh Form Examination Certificate -

A.D. Patel College

Certificate in Basic Computing Certificate for Windows 2000, MS Office 2000, tools, Word & Internet Concepts -

New Zealand Pacific Training Centre

Certificate Level 3 - Individual Support (Ageing) Disability Skill Set

Sage Education
Jotika Bandana Mala