Jean-Louis Nseir
South Yarra,VIC
Summary
Highly proactive manager with 6 years of experience in team leadership in hospitality industry a total of 15year of hospitality working experience in 3 different country. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff i am looking for an opportunity to keep growing my career in the hospitality while bringing my expertise and knowledge to future employer.
Overview
15
15
years of professional experience
Work History
OUTLET MANAGER NO35 RESTAURANT, IRD AND MINIBAR
Sofitel Melbourne On Collins*****
12.2021 - Current
- In charge of rebuilding Restaurant Breakfast and Lunch team while keep managing In-Room Dining and Minibar after Covid($3.5million revenue and a team of 30 ambassador)
- Approval of menus/wine lists developed for all outlets.
- Analyze Food and Beverage business trends, constantly seek out creative ways to improve and maximize margins and enhance revenues through accurate forecasts and strategies.
- Increase RPS result back to pre covid result about 87% while controlling labor cost
- Implementing New concept ( High tea ) in restaurant for up 130 guest
- In charge of Coffee machine in all F&B outlets
- In charge of all Micros POS in all F&B outlets
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
F&B ASSISTANT OUTLET MANAGER
Sofitel Melbourne On Collins*****
02.2020 - 12.2021
- In charge of day to day operation of In-Room Dining and Minibar department ($1million revenue combined and 12 employer)
- Creation post covid of new Minibar and assuring back profitability of the department.( $24000 profit 2022)
- Research and negotiate with new supplier and assuring they are respecting company environmental expectation while managing cost control.
- Resolved customer complaints involving food or beverage quality and service
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Reported issues to higher management with great detail
NO35 RESTAURANT FLOOR MANAGER
Sofitel Melbourne On Collins*****
05.2019 - 02.2020
- Managed team of 30 employees to maintain smooth-running operations of the restaurant.
- Rostering of breakfast, lunch and diner team in respect with budget set by annual and monthly forecast.
- Carefully interviewed, selected, trained, and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Assisted in development and implementation of new menus to offer variety and options to customers
- Motivated staff to perform at peak efficiency and quality
- Assuring daily operation run smoothly
- Answering guest feedback
NO35 RESTAURANT SUPERVISOR
Sofitel Melbourne On Collins*****
12.2017 - 05.2019
- Managing day to day operation in award wining No35 restaurant (150sitting $6million revenue)
- Rostering and organization of a team of 30 employee while respecting labor cost established by Restaurant Manager and annual forecast
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Identified and addressed customer complaints to promote satisfaction and loyalty
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes top service standards
HEAD WAITER
Sofitel Melbourne On Collins*****
11.2016 - 11.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Supervised server staff and simultaneously served personal section of tables
- Multiple time best seller in restaurant sales competition
- Twice recognize as employee of the month
HEAD WAITER AND SUPERVISOR
Saint Moritz M Gallery By Sofitel*****
08.2015 - 04.2016
- Supervised server staff and simultaneously served personal section of tables.
- In charge of end of shift cashiering.
- Setting up restaurant and organising team
HEAD WAITER/BARTENDER
Sofitel Hotel And Spa*****
01.2015 - 08.2015
- Room set up
- Breakfast
- Supervisor training, Rooms set up
- Breakfast and lunch
- Bar
PRIVATE EVENT MANAGER
TROCADÉRO SWING COMMUNICATION
09.2009 - 07.2012
- Managed administrative logistics of events planning, event booking, and event promotions
- Liaised with clients to determine exact event requirements
- Coordinated with kitchen or catering staff on delivery, timing and service style of food
- Oversaw preparation and management of event budgets to deliver at or below projected costs
- Produced detailed proposals for events to document timelines, suppliers and budgets
HEAD WAITER
Hotel Lucien Barrier Enghein Les Bains *****
09.2008 - 08.2009
- Apprenticeship a fine dining restaurant with French traditional service (service au gueridon, cheese trolley etc...)
Education
Advanced Diploma - Tourism and hospitality
Centre De Formation Et D'apprentissage Septhenson
Paris06.2014
Diploma in Hospitality -
École De Paris Des Métiers De L'hotelerie
Paris2008
High School Diploma -
Lycée Notre Dame Providence
Enghein Les Bains France04.2007
Skills
- Fine-dining expertise
- Buffet dining and options
- Managerial skills
- Micros Oracle advanced
- Excel, words, PowerPoint
- Tapendium (In-room dining system) Advanced level
- Opera Medium level
Timeline
OUTLET MANAGER NO35 RESTAURANT, IRD AND MINIBAR
Sofitel Melbourne On Collins*****
12.2021 - Current
F&B ASSISTANT OUTLET MANAGER
Sofitel Melbourne On Collins*****
02.2020 - 12.2021
NO35 RESTAURANT FLOOR MANAGER
Sofitel Melbourne On Collins*****
05.2019 - 02.2020
NO35 RESTAURANT SUPERVISOR
Sofitel Melbourne On Collins*****
12.2017 - 05.2019
HEAD WAITER
Sofitel Melbourne On Collins*****
11.2016 - 11.2017
HEAD WAITER AND SUPERVISOR
Saint Moritz M Gallery By Sofitel*****
08.2015 - 04.2016
HEAD WAITER/BARTENDER
Sofitel Hotel And Spa*****
01.2015 - 08.2015
PRIVATE EVENT MANAGER
TROCADÉRO SWING COMMUNICATION
09.2009 - 07.2012
HEAD WAITER
Hotel Lucien Barrier Enghein Les Bains *****
09.2008 - 08.2009
Advanced Diploma - Tourism and hospitality
Centre De Formation Et D'apprentissage Septhenson
Diploma in Hospitality -
École De Paris Des Métiers De L'hotelerie
High School Diploma -
Lycée Notre Dame Providence
Similar Profiles
Darren LieuDarren Lieu
In-Room Dining, Minibar, and No35 Restaurant Supervisor at Sofitel Melbourne on CollinsIn-Room Dining, Minibar, and No35 Restaurant Supervisor at Sofitel Melbourne on Collins
LUZ EVELYN ANDRESLUZ EVELYN ANDRES
Commis Chef - Banquet at Sofitel Melbourne on CollinsCommis Chef - Banquet at Sofitel Melbourne on Collins
Meline EKOLLO--BORGHESEMeline EKOLLO--BORGHESE
Food and Beverage Attendant at Sofitel Melbourne on CollinsFood and Beverage Attendant at Sofitel Melbourne on Collins