Jeannine Krueger-Carney
Aspendale Gardens,Select...Victoria
Summary
Seasoned Learning Support Assistant with a proven track record at Lighthouse Christian College, enhancing student performance and fostering positive relationships. Excels in differentiated instruction and effective communication, supporting academic and social growth. Demonstrates creativity in problem-solving and a collaborative spirit, contributing to team success and satisfaction across various roles. Presents a solid background providing support and assistance to students, teachers and administrators in classroom settings. Skilled in facilitating lesson plans and providing one-on-one guidance to students. Strong organisational skills and dedicated to helping students succeed.
Overview
46
46
years of professional experience
Work History
Learning Support Assistant
Lighthouse Christian College
2007.01 - Current
- Promotes a positive learning culture within the school community by modelling respect, empathy, and professionalism at all times.
- Enhances student understanding by providing individualised support and accommodations in line with ILPs.
- Coordinates with other Learning Support Assistants to share resources and best practices, improving overall effectiveness of the team.
- Assists students with disabilities in completing assignments, resulting in improved academic performance.
- Provides supervision and guidance during school-sponsored events, ensuring a safe and enjoyable experience for all participants.
- Provides one-on-one support to students struggling with specific subjects or concepts, leading to increased comprehension.
- Participates in professional development activities to stay current on educational trends and enhance skills as a Learning Support Assistant.
- Studied and implements various strategies in each classroom to meet needs of each student.
- Manages small groups of students during class activities, enabling more personalized instruction from the teacher.
- Serves as a liaison between special education staff members and general education teachers, fostering collaboration and understanding of student needs.
- Supports student learning needs and provides individualised guidance to promote academic goal-achievement.
Front Office Receptionist
Lighthouse Christian College
2003.05 - 2006.12
- Provided professional front of house service for staff, parents and students, including the receipt of school fee payments, active involvement in school tours and open days, and tending to sick bay needs..
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment.
- Ensured a welcoming atmosphere for parents, staff and students.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Handled cash payments efficiently
Account Coordinator
Leigh-Mardon Security Printers (Financial Cards)
1994.12 - 1998.12
- Coordinated the production of plastic cards from inception of art through to card personalisation and delivery, example Commbank credit cards, Flybuy loyalty cards, Telstra Frequent Flyers.
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Enhanced client satisfaction by effectively managing projects and ensuring timely delivery.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sales Rep/Graphic Artist/Client Service Representative
Kwik Kopy Printing Franchise
1990.08 - 1994.12
- Contributed design ideas in early planning stages with customers and project managers for business cards, flyers, office stationery, logos, etc.
- Met with customers to present mockups and collect information for adjustments.
- Applied color theory and composition techniques to construct appealing designs.
- Edited and enhanced existing artwork and graphics.
- Regularly called on customers to facilitate repeat business or discuss new opportunities.
- Liaised with production to ensure timely delivery of printed goods.
Sales Representative
Tasman Press (1985) LTD
1989.03 - 1989.12
- Responsible for servicing commercial client base with printed business forms, magazines, office staionery.
- Liaised between clients and print production to ensure timely delivery of goods
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Account Executive - Southern Region
Printpac-UEB (Print/Packaging/Folding Cartons)
1985.12 - 1989.03
- Actioned and coordinated all orders, quotes and queries, liaising between sales, design, pre-production, planning, production and despatch.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organisation and prioritising tasks efficiently.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
Banking Officer
PostBank
1981.02 - 1985.12
- Duties included counter work, account auditing, cashiering, personal loans, customer queries.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Assisted customers with account opening procedures, guiding them through product selection based on individual needs.
- Resolved complex customer issues efficiently, demonstrating a commitment to excellent customer service.
- Participated in teller operations, cash handling procedures, while maintaining strict security protocols.
- Maintained friendly and professional customer interactions.
Commercial/Fine Artist
Landscape Arts Ltd
1980.02 - 1981.02
- Commissioned to produce multiple landscape paintings for marketing purposes - paintings were on-sold by Landscape Arts to organisations and businesses.
Graphic Artist
Moore Paragon (NZ) Ltd
1978.07 - 1980.02
- Collaborated with sales representatives to understand client needs.
- Contributed design ideas in early planning stages with customers and project managers.
- Met with customers to present mockups and collect information for adjustments.
- Conceptualized creative designs for print materials, business forms.
- Applied colour theory and composition techniques to construct appealing designs.
- Implemented feedback and suggestions from clients to improve designs.
Education
No Degree - Graphic Design Certificate
Auckland Technical Institute
Auckland, New ZealandBachelor of Arts - Psychology - Deferred
Deakin University
Geelong, VICNo Degree - Certificate III in Home And Community Care
Independence Australia
Melbourne, VICNo Degree - Education Support Professional Certificate Course
Deakin University
Geelong, VIC03.2021
Skills
- Collaboration and Teamwork
- Classroom Management
- Social Skills Development
- Creativity and Innovation
- Differentiated Instruction
- Literacy and numeracy support
- Special needs expertise
- Individualized Education Plans
- Excellent Communication
- Student relations
- Student Support
- Relationship Building
- Active Listening
- Attention to Detail
Additional Information
During my current role I have attended numerous relevant professional development courses, including understanding Dyslexia, Autism Spectrum Disorder, Asperger's, ADHD. We also fostered a child with special needs from a trauma background so have experienced the multi-faceted challenges that result, which require working alongside psychologists, speech therapists, specialist tutors and counsellors.
I have been a member of Lighthouse Family Christian Church for around 20 years, involved currently in the worship ministry, but have also led three different home cell groups, been a member of the Women of Worth committee, was part of the Noble Park soup kitchen team, have helped with the facilitation of ALPHA and Freedom in Christ, and provided worship at the monthly Bilingual services..
Timeline
Learning Support Assistant
Lighthouse Christian College
2007.01 - Current
Front Office Receptionist
Lighthouse Christian College
2003.05 - 2006.12
Account Coordinator
Leigh-Mardon Security Printers (Financial Cards)
1994.12 - 1998.12
Sales Rep/Graphic Artist/Client Service Representative
Kwik Kopy Printing Franchise
1990.08 - 1994.12
Sales Representative
Tasman Press (1985) LTD
1989.03 - 1989.12
Account Executive - Southern Region
Printpac-UEB (Print/Packaging/Folding Cartons)
1985.12 - 1989.03
Banking Officer
PostBank
1981.02 - 1985.12
Commercial/Fine Artist
Landscape Arts Ltd
1980.02 - 1981.02
Graphic Artist
Moore Paragon (NZ) Ltd
1978.07 - 1980.02
No Degree - Graphic Design Certificate
Auckland Technical Institute
Bachelor of Arts - Psychology - Deferred
Deakin University
No Degree - Certificate III in Home And Community Care
Independence Australia
No Degree - Education Support Professional Certificate Course
Deakin University
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