Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jeison David Montana Celis

19 Kathleen Avenue, Southport,QLD

Summary

Knowledgeable and dedicated business professional with extensive experience in the leisure industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

All Rounder

FunLab - Hijinx Hotel, Surfer’s Paradise
04.2023 - Current
  • Pleasantly interacted with customers to promote fun, positive environment.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Hosting adults and children's parties, maintaining happiness, safety and well-being.
  • Served drinks and cocktail's to guests following alcohol awareness procedures.

Bartender

ARQ Nightclub
11.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

All Rounder

FunLab - Holey Moley Alexandria
11.2022 - 04.2023
  • Greeted guests and provided outstanding customer service.
  • Hosted and supervised children's activities and parties, maintaining happiness, safety and well-being.
  • Served drinks and cocktails as well as running food to the guests.
  • Worked the floor maintaining the venue cleanliness.

Customer Service Assistant

Webhelp Colombia
11.2021 - 08.2022
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to over 80 customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Described products to customers and how best to care for merchandise.

Redemption Manager

Ed's Funcade
05.2021 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Managed inventory storage in clean and organized fashion.
  • Helping with the ordering and buying of the redemption items.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Greeted guests in with friendliness and professionalism.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly pricing items, and arranging the display.

Import and Export Assistant

Transcointer
07.2020 - 01.2021
  • Prepared shipping documentation, maintaining compliance with customs and international regulations.
  • Processed customs declarations and maintained records of customs documents.
  • Prepared and submitted reports on import and export activity to management.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Negotiated freight rates with carriers for international transportation of goods.

Redemption Manager

Ed's Funcade
05.2019 - 09.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Managed inventory storage in clean and organized fashion.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Greeted guests in with friendliness and professionalism.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly pricing items, and arranging the display.


Redemption Assistant

Ed's Funcade
05.2018 - 09.2018
  • Greeted guests in with friendliness and professionalism.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly pricing items, and arranging the display.


Education

Bachelor of International Business - Business Administration

Universidad Autonoma De Bucaramanga
Bucaramanga, Colombia
01.2021

Cert. III Instrumentation and Control -

EIM International
Gold Coast, QLD

Skills

  • Business Operations
  • Customer Needs Assessments
  • Team Leadership
  • Employee Training

Languages

Spanish
Native or Bilingual
English
Full Professional

References

Edward Pohlman 

Owner of Ed's Funcade.

+ 1 609 425 8450



Timeline

All Rounder

FunLab - Hijinx Hotel, Surfer’s Paradise
04.2023 - Current

Bartender

ARQ Nightclub
11.2022 - 04.2023

All Rounder

FunLab - Holey Moley Alexandria
11.2022 - 04.2023

Customer Service Assistant

Webhelp Colombia
11.2021 - 08.2022

Redemption Manager

Ed's Funcade
05.2021 - 09.2021

Import and Export Assistant

Transcointer
07.2020 - 01.2021

Redemption Manager

Ed's Funcade
05.2019 - 09.2019

Redemption Assistant

Ed's Funcade
05.2018 - 09.2018

Bachelor of International Business - Business Administration

Universidad Autonoma De Bucaramanga

Cert. III Instrumentation and Control -

EIM International

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Jeison David Montana Celis