Jemaya Hilder
Scottsdale,TAS
Summary
Reliable and upbeat team member, successful at promoting customer loyalty, satisfaction and purchases with fantastic communication techniques and diligent attention to individual needs. Knowledgeable about team operations, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organisational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Shop Assistant and Supervisor
The Cottage Bakery
01.2016 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Managed junior staff and helped them develop organisational, time management and work skills.
- Checked incoming orders and organized new stock.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Remained calm and composed in tense situations involving angry or upset customers.
- Screened and transferred incoming calls, took down messages and forwarded information and documents to other staff.
- Addressed customer issues immediately to guarantee swift resolution.
Education
High School Diploma -
Scottsdale High School
Scottsdale, TAS2018
Skills
- Restaurant Operation
- Cash Register Operations
- Corrective Actions
- Active Listening and Communication
- Credit and Cash Transactions
- Dietary Restrictions
- Effective Customer Communication
- Job Assignments
- Safe Work Practices
Timeline
Shop Assistant and Supervisor
The Cottage Bakery
01.2016 - Current
High School Diploma -
Scottsdale High School