Jemma Collins
Drouin,VIC
Summary
I have a keen interest in the real estate industry and cannot wait to start my journey. I have a strong desire for knowledge, I love to know how everything works. I also have extensive experience with people and am a very empathetic person. I love helping others and believe my skills and passion would allow me to excel in a real estate career.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
The Drouin Family Hotel
Drouin, VIC
05.2021 - Current
- Directing communication between kitchen and bar staff
- Opening/closing duties
- Handling large sums of money
- Ensuring responsible service / safety of patrons
- Maintaining responsible gambling register
- Troubleshooting gaming terminals
- Ensuring customer satisfaction
- Handling conflicts
- Providing fast paced and professional service
- Training of new staff
- Taking and organising table bookings
Administration Assistant
Gippsland Physiotherapy Group
Warragul, VIC
03.2023 - 04.2024
- Report analysis/data entry
- Managing 70-80+ payments a day
- Email/phone etiquette
- Strict privacy/confidentially of client information
- Accounts receivable for multiple clinics
- Daily settlement/balancing
- Remittance advice
- Banking/postal duties
- Managing schedule and paperwork of 8+ physiotherapists
- Ability to build rapport with clients
- Executing service requests and agreements
- Simple key register
- Paper and electronic filing
- Strong Microsoft office experience
- Coverage of other clinics: Moe, Morwell, Pakenham, Leongatha
- Communication with large companies: Lawyers, insurance companies etc.
- Training of new staff
- Management of multiple tasks
- Stock management / stock fittings
- Conflict management
Education
Certificate IV - Real Estate Practice
Link Learn
Melbourne, VIC06.2024
High School Diploma -
Marist Sion College
Warragul, VIC11.2022
Skills
- Adaptability under pressure
- Reliability and punctuality
- Time Management
- Clear and Professional Communication
- Computer Literacy
- Strong Problem Solver
- Account Management
- Microsoft Office Suite
- Prioritization
- Resourceful
Hobbies & Interests
- Creative Activities
- Self Development
- Cooking & Baking
- Music
- Physical Fitness
References
Available upon request.
Timeline
Administration Assistant
Gippsland Physiotherapy Group
03.2023 - 04.2024
Food and Beverage Attendant
The Drouin Family Hotel
05.2021 - Current
Certificate IV - Real Estate Practice
Link Learn
High School Diploma -
Marist Sion College