Jennifer Iosefa
Leppington,Australia
Summary
To continue building my knowledge and grow within the Department of Communities and Justice. I am a motivated professional with a proven record of generating and building relationships with clients and employees across all levels, demonstrating exceptional communication skills, attention to details, time management, multi-tasking and making critical decisions during challenges. Adaptable with the ability to demonstrate self-motivation and the ability to work independently and a team player.
Overview
23
23
years of professional experience
Work History
Administration Assistant
Department of Communities and Justice - Metro ISS
Parramatta, NSW
03.2024 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered phone calls and emails to provide information, resulting in effective correspondence.
- Booking Vehicles through Booking Intelligence.
- Navigate Young Person's details/financials through Child Story.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Coordinated travel arrangements and completed expense.
- Reviewing "Approvals" ensuring they have sufficient funds to issue vouchers, flights, Gift cards as requested.
- Checking all invoices are paid correctly to vendors.
- Allocating workload from the Site Inbox to the Administration team ensuring all emails are actioned accordingly.
Visa Processing Officer - Team Leader
CIBT VISAS
Sydney, NSW
07.2010 - 02.2024
- Respond promptly to customer/consulate inquiries
- Record details of actions taken
- Deal directly with customers either by telephone, email or face to face in a professional manner
- Delegate workflow to meet customer/consulate timeframes and deadlines
- Create and update Petty cash tracker
- Maintain Statewide Services mailbox
- Create processes and train staff in use of updated INON portal
- Consult Managers and action requests
- Supervision with my team
- Process Visa applications correctly as per Consulates requirements
- Review and update policies and procedures as required
- Liaising directly with Consulates directly regarding applications
- Monthly Reconciliations
Reservations Consultant (South Pacific Department)
Hideaway Holidays
Wentworth Point, NSW
07.2007 - 05.2010
- Providing in depth knowledge of the South Pacific and developing itineraries and quotes for the general public and travel agents nationally and internationally
- Responsible for planning and organizing weddings ( Fiji)
- Organizing travel for groups
- Ticketing international and domestic airfares using CRS (Galileo)
- Experience in working with Explorer Technology booking system
- Creating and maintaining client port folios
- Experience in working towards and reaching different targets on a weekly basis
- Liaising with supplier sales reps and being constantly updated on services
- Meeting weekly target
Cruise Consultant
Creative Cruising
Sydney, NSW
08.2005 - 06.2007
- Providing client with information on a variety of cruise liners, prices to fit budget and destination
- Providing the most competitive quote to secure the booking
- Taking payment
- Promotion and sales of product to both new and existing customers
- Handling customer / travel agent inquiries received by phone and email
Airfare's Co-ordinator
Concorde International
Sydney, NSW
08.2001 - 08.2005
- Loading international and domestic airfares for Qantas, Singapore Airlines, Emirates and Air New Zealand (add-ons for domestic flights within Australia )
- Dealing with airlines regarding correction of fare rules
- Email / phone inquiries
Education
First Aid Certificate
Sydney05-2023
Diploma - Travel And Tourism
Hayton Travel And Tourism College
Sydney, NSW06.2001
High School Diploma -
Doonside Technology High
Doonside12.1997
Skills
- Verbal and Written Communication
- Problem-Solving
- Work Planning and Prioritization
- Attention to Detail
- Documentation and Reporting
- Staff Training
- Teamwork and Collaboration
- Team Supervision
- Reliable & Trustworthy
- Empathy
Timeline
Administration Assistant
Department of Communities and Justice - Metro ISS
03.2024 - Current
Visa Processing Officer - Team Leader
CIBT VISAS
07.2010 - 02.2024
Reservations Consultant (South Pacific Department)
Hideaway Holidays
07.2007 - 05.2010
Cruise Consultant
Creative Cruising
08.2005 - 06.2007
Airfare's Co-ordinator
Concorde International
08.2001 - 08.2005
First Aid Certificate
Diploma - Travel And Tourism
Hayton Travel And Tourism College
High School Diploma -
Doonside Technology High
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