Jenny Nguyen
MELBOURNE,VIC
Summary
With over 5 years’ experience working within the customer service industry, I am seeking a role where I can expand my knowledge and develop professionally in the finance and accounting sector. I take pride in my work and always achieve tasks to high quality. I am seeking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Account Receivable Officer
ABN Group
2024.02 - 2024.08
- Confirming payments from clients
- Generating invoices and posting receipts for clients
- Perform account reconciliations
- Investigate and resolve customer queries
- Maintain confidentiality of sensitive information
Business Service Advisor
NAB
2023.10 - 2024.01
- Taking calls from all segments of Business customers and resolving their initial query
- Building rapport and credibility and remaining present with customers
- Document all information on customer interaction to standard operating procedures
- Providing digital options available for customers through Internet banking desktop and mobile application
Project Support Officer – Hybrid
Department of Energy, Environment and Climate Action
2023.02 - 2023.08
- Provide back end administrative and customer support to ensure timely program
- Provide accurate investigation, data reconciliation and word processing service
- Identifying emerging opportunities and risks to the implementation of the work program and communicate operational issues consistent with program objectives
CBA Customer Consultant: Inbound call centre
Probe CX
2022.08 - 2023.02
- Interact with customers to handle complaints
- Document all information on customer interaction to standard operating procedures
- Ensuring all calls are handled professional based on the Quality Guidelines set by CBA
- Maintain knowledge of functional areas and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report work hazards, and provide a safe and positive workplace
Education
High School Diploma -
Reservoir District Secondary College
Reservoir, VIC2017
Skills
- Ability to manage workflow and effectively delegate
- Strong attention to detail
- High organisation skills
- Intermediate MS Office
- Advanced computer skills
- Excellent communication skills
- Good telephone etiquette
- Written communication
References
Available upon request
Timeline
Account Receivable Officer
ABN Group
2024.02 - 2024.08
Business Service Advisor
NAB
2023.10 - 2024.01
Project Support Officer – Hybrid
Department of Energy, Environment and Climate Action
2023.02 - 2023.08
CBA Customer Consultant: Inbound call centre
Probe CX
2022.08 - 2023.02
High School Diploma -
Reservoir District Secondary College
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