Summary
Overview
Work History
Skills
Education
Timeline
JENNY PAPOUTSIS

JENNY PAPOUTSIS

New Gisborne,Australia

Summary

Experienced beauty professional with over 15 years in luxury cosmetics and beauty therapy. Proven track record of increasing sales, building client relationships, and managing teams. Enjoys engaging in customer interaction. Ready to leverage expertise to contribute to the growth of any team, eager to enter an environment where skills can be utilized, and opportunities for learning and growth are available. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

23
23
years of professional experience

Work History

Fragrance Specialist and Senior Beauty Advisor

Chanel Australia
05.2011 - Current
  • Achieved monthly sales by implementing personalized client service strategies.
  • Cultivated strong client relationships, leading to enhanced repeat business.
  • Led product demonstrations at VIP events, enhancing brand visibility and customer engagement.
  • Designed and carried out targeted incentive programs.
  • Demonstrated proficiency in POS systems and computing skills.
  • Developed and implemented training programs for team
  • Managed inventory of stationery and stock levels.
  • Supported maintenance of store and off-site locations.

Owner & Manager

Belle Fox Beauty Therapy, Airport West
01.2009 - 11.2013
  • Managed a client base of over 200 regular customers, providing a full range of beauty services.
  • Organized promotional events
  • Oversaw daily operations, including inventory management and stock levels
  • Conducted meetings with suppliers to discuss business needs.
  • Maintained cleanliness and organization of salon.

Counter Manager

Jurlique Cosmetics, Myer Melbourne
02.2006 - 01.2009
  • Delivered exceptional customer service to increase client satisfaction.
  • Trained team of five sales associates, enhancing performance.
  • Streamlined roster organization.
  • Defined performance benchmarks for employees.
  • Managed arrangement of products and promotional setups.
  • Implement events to boost productivity

Counter Manager

Ella Baché, David Jones
08.2002 - 01.2006
  • Developed effective customer service techniques and fostered positive client relationships.
  • Organized and oversaw facial treatment events.
  • Managed budgets and accounts, ensuring financial targets were met.
  • Developed and maintained staff rosters.
  • Maintained cleanliness and organization of counter and offsite locations.

Skills

  • Technical skills
  • Proficient in sales and retail software
  • Experienced in inventory
  • Well organised and confident phone manner
  • Confident in managing a team
  • Confident in public speaking
  • Knowledgeable in cosmetics and fragrance product ingredients
  • Soft Skills:
  • Exceptional customer service and communication
  • Attention to detail
  • Strong time management and organizational abilities
  • Team leadership and collaborative skills

    • Adaptability and problem-solving

Education

Diploma - Beauty Therapy

Cosmetician Studio, Melbourne

Higher School Certificate -

Gladstone Park High School, Gladstone Park, VIC

Timeline

Fragrance Specialist and Senior Beauty Advisor - Chanel Australia
05.2011 - Current
Owner & Manager - Belle Fox Beauty Therapy, Airport West
01.2009 - 11.2013
Counter Manager - Jurlique Cosmetics, Myer Melbourne
02.2006 - 01.2009
Counter Manager - Ella Baché, David Jones
08.2002 - 01.2006
Cosmetician Studio - Diploma, Beauty Therapy
Gladstone Park High School - Higher School Certificate,

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JENNY PAPOUTSIS