Jess Lazzaro
Brunswick West,VIC
Summary
Passionate disability support worker with 6 years experience strongly committed to providing high-quality care and support to all participants.
Posses an attitude centred around treating people with dignity and respect and am always open and willing to broaden knowledge in this field.
Implemented personalized care plans and support daily living activities such as community access programs to enhance participants independence and quality of life. Demonstrated excellent communication and problem-solving skills to effectively address clients' needs.
Taken part in training sessions with allied health professionals to ensure ongoing health care of participants.
Overview
6
6
years of professional experience
Work History
Disability Support Worker
Scope Australia
11.2018 - Current
- Maintaining a duty of care to participants in and outside of the home.
- Assisting with personal care tasks while maintaining dignity.
- Implementing relevant management plans i.e. behaviour management, mealtime management, bowel management plans etc.
- Preparing nutritious meals to meat dietary needs for individual participants.
- Administer medications in accordance with directions from allied health professionals.
- Completing accurate data entry and progress notes on participants to ensure continuity of care
- Maintaining client privacy i.e. when dealing with personal information.
- Report any staff/participant issues in accordance with company policies and procedures
- Undertaking a person centred approach, promoting independence for participants.
- Advocating for the participant in the home and while accessing the community
Sales Officer
Toll Priority
08.2018 - 11.2018
- Establishing strong trusting relationships to ensure customer loyalty.
- Trained junior sales staff on best practices and strategies for success.
- Provided exceptional support prior to and following sales to clients ensuring overall satisfaction at all stages of the process.
- Achieved sales goals by cultivating and securing new customer relationships.
- High level of problem resolution with customers to maintain relationships and increase return customer base.
Education
Certificate IV - Disability Studies
Austrlian Institute of Vocational Development
Sunshine, VIC11-2021
High School Diploma -
Princes Hill Secondary College
Carlton North, VIC12-2010
Skills
- Adaptable, flexible & exceptional conflict resolution
- Lifestyle & independent living skills support
- Clear and concise documentation, reporting & client confidentiality
- Knowledge around risks of health concerns such as asthma, diabetes & epilepsy risks
- Daily living assistance including meal preparation, personal hygiene & accessing allied health services
- Knowledge around dementia, acquired brain injuries & complex bowel care
Timeline
Disability Support Worker
Scope Australia
11.2018 - Current
Sales Officer
Toll Priority
08.2018 - 11.2018
Certificate IV - Disability Studies
Austrlian Institute of Vocational Development
High School Diploma -
Princes Hill Secondary College
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