Jessica-ann Hague
Umina Beach
Summary
I am friendly, reliable & motivated, looking to start my next venture. I have excellent communication skills & can adapt to different situations professionally & accordingly. I am always striving to impress coworkers, management & clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Steadway
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
Beauty Therapist
Laser Clinics Australia
01.2022 - 01.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of treatments, including facials, laser treatments, and consultations, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Educated clients on care processes and advised on further care and products.
Food and Beverage Attendant
Crowne Plaza Terrigal Pacific
01.2021 - 01.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Education
Diploma - Beauty Therapy
TAFE NSW
NSWCertificate III - Community Services
TAFE NSW
NSWSkills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Cleaning and sanitizing
- Active listening
- Relationship building
- Behavioral support
- Professional boundaries
- Cultural sensitivity
- Attention to detail
- Critical thinking
- Documentation and reporting
- First aid and CPR
Certification
I currently hold a first aid certificate, police clearance, NDIS worker clearance, WWCC & RSA. I also have a Diploma in beauty therapy & Certificate III in community services. Happy to obtain any other requirements needed.
Timeline
Support Worker
Steadway
07.2024 - Current
Beauty Therapist
Laser Clinics Australia
01.2022 - 01.2024
Food and Beverage Attendant
Crowne Plaza Terrigal Pacific
01.2021 - 01.2022
Diploma - Beauty Therapy
TAFE NSW
Certificate III - Community Services
TAFE NSW
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