- Team Sports
- High-Intensity Interval Training
- Gym Workouts
- Hiking
- Outdoor Recreation
- Camping
- Road Trips
- Adventure Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Animal Care
- Studying to become an Osteopath
Jessica Hendrie
Wandin North
Summary
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Payne's Rise
01.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Developed and maintained positive relationships with guests for satisfaction.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
Basketball Coach
Mount Lilydale Basketball Club
10.2019 - 01.2020
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Acted as positive role model for team participants and in community.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
Customer Sales
Rascal Pets
06.2019 - 07.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Input customer sales information into POS system to process orders.
- Maintained well-stocked and organized shelves to promote customer sales.
Education
Master of Science - Osteopathy
Victoria University
Melbourne, VIC06-2030
High School Diploma -
Mount Lilydale Mercy College
Lilydale11-2024
Skills
- Food preparation
- Cleaning and sanitizing
- First aid training
- Food safety
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Hospitality services
- Organizational skills
- Attention to detail
- Decision-making
Accomplishments
Captain of the Wandin Junior Football Club Under 16 Girls team 2021 to 2022
Vice Captain of the Wandin Senior Football Club Women's team
2023 to 2025
Interests
Timeline
Hospitality Worker
Payne's Rise
01.2023 - Current
Basketball Coach
Mount Lilydale Basketball Club
10.2019 - 01.2020
Customer Sales
Rascal Pets
06.2019 - 07.2019
Master of Science - Osteopathy
Victoria University
High School Diploma -
Mount Lilydale Mercy College
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