Jessica Jiang
Sydney,NSW
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 5 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NDIS Support Coordinator
Care With Heart Services
02.2020 - 02.2024
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
NDIS Support Worker
Healthcare Services Group
08.2016 - 12.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Education
High School Diploma -
TAFE Queensland - Bohle
Townsville, QLD12.2015
Skills
- Troubleshooting
- Documentation abilities
- Skill Development
- Transcription and dictation
- Cultural Sensitivity
- Behavioral support
Certification
- Certified NDIS Work Check
- NDIS Orientation Certificate
- Working With Children Check
- First Aids and CPR
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
NDIS Support Coordinator
Care With Heart Services
02.2020 - 02.2024
NDIS Support Worker
Healthcare Services Group
08.2016 - 12.2019
High School Diploma -
TAFE Queensland - Bohle
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