Dominic Graham

Providing Level 2 Support coordination with a non-for-profit provider that has over 30 years of experience that supports people with a suspected or diagnosed Acquired Brain Injury (ABI) and people with multiple comorbidities such as physical disabilities, mental health, alcohol and other drug related issues.

My role and responsibilities include :

• Developing and implementing individualized NDIS support plans in collaboration with participants, families, and other stakeholders.
• Coordinating and facilitating access to NDIS-funded supports and services according to participants' goals and needs.
• Advocating for participants' rights and preferences within the NDIS framework.
• Monitoring and reviewing participants' progress and adjust support plans as necessary.
• Liaising with service providers, allied health professionals, and community resources to ensure coordinated and effective delivery of supports.
• Providing guidance and assistance to participants and their families in navigating the NDIS system and understanding their rights and entitlements.
• Maintaining accurate and up-to-date documentation and records related to support coordination activities.
• Staying informed about changes and updates to NDIS policies, procedures, and guidelines.
• Fostering positive relationships with participants, families, and other stakeholders to promote trust and effective communication.

• Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
• Managed nightly audits to verify financial transactions and maintain accurate records.
• Led a team of night staff, fostering collaboration and enhancing service delivery standards.
• Overseeing night-time operations, including front desk, housekeeping, room service ensuring seamless guest experiences.
• Supervised and trained night staff, creating schedules and monitoring performance.

• Supervised daily hotel operations, ensuring exceptional guest experiences and adherence to service standards.
• Supervised daily hotel operations, including front desk, housekeeping, and guest services.
• Coordinated front desk activities, optimizing check-in/check-out processes and enhancing overall efficiency.
• Mentored junior staff, fostering professional development and promoting a culture of teamwork.
• Handling guest complaints and emergencies with professionalism and discretion, and ensuring timely resolution.

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