Jessica Pinkerton
Kurwongbah,QLD
Summary
Organised and dependable candidate with a strong interest in the wellbeing of others and knowledge in the management of NDIS plans, and the supports available to NDIS participants. Motivated to learn, grow and excel in the area of Child Welfare, Youth and Family services.
Overview
6
6
years of professional experience
Work History
Graduate Plan Management Officer
Connect Plan Management
Cannon Hill, QLD
02.2022 - Current
- Building and maintaining positive and enabling relationships with participants, key stakeholders and providers
- Managing portfolio of participants and helping them to manage their NDIS plan funds
- Providing customer service to NDIS participants, family members, carers and suppliers
- Assisting in the processing of invoices and claims in a timely and accurate manner
- Maintaining CRM via careview software & NDIS portal
Senior Horsemanship Educator
Slickers Horse Riding
KURWONGBAH, QLD
04.2017 - 01.2022
- Conduct both private and group sessions, teaching beginner-intermediate level riders the basics of horsemanship.
- Give rider briefing presentations.
- Escort customers on trail rides, ensuring rider safety and enjoyment.
- Utilising equine psychotherapy techniques for clients with complex needs.
- Conducting equine therapy sessions with youth to improve confidence, assertiveness, emotional awareness and impulse control.
- Complete administration work including client session reports and follow up telecommunications
Disability Support Worker (Work Experience)
Multicap
Sandgate, QLD
09.2020 - 12.2020
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Kept accurate records for client files and handled related paperwork.
- Assisted with personal care duties including hoisting, showering and toileting.
- Designed individualised plans detailing daily activities and needs for patients.
Education
Bachelor of Behavioural Science (psychology) -
Queensland University of Technology
Brisbane, QLD11.2021
Skills
- Careview, Office 365 suite, PRODA, Docusign, Front, Xero
- Attention to detail
- Time management
- Problem-Solving
- Cultural Awareness
- Building relationships with stakeholders and providers
- Person-centered communication
- High level of Verbal and Written Communication
- Knowledge of Trauma-informed and strengths-based practice
Referees
Belinda (Office Manager at Slickers) 0403669292
Ann (Yard Manager at Slickers) 0400420664
Timeline
Graduate Plan Management Officer
Connect Plan Management
02.2022 - Current
Disability Support Worker (Work Experience)
Multicap
09.2020 - 12.2020
Senior Horsemanship Educator
Slickers Horse Riding
04.2017 - 01.2022
Bachelor of Behavioural Science (psychology) -
Queensland University of Technology
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