Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Plech

Perth,WA

Summary

Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Hardworking Job Title bringing Number+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Senior Hairdresser

Top 1 Unisex Hairsalon
03.2017 - 04.2024
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Offered professional cuts, color services and extensions to salon customers.

Senior Hairdresser

Naducci For Hair
04.2008 - 03.2017
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Used social media platforms to promote salon and services.
  • Styled hair, makeup and nails for customers for special events and occasions.

Apprentice Hairdresser

Hair By Us
11.2005 - 07.2007
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Answered telephone calls to provide information and schedule new appointments.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.

Education

Year 10 -

Lockridge Senior High School
Kiara, WA

Skills

  • Goal Setting and Achievement
  • Client Relationship Building
  • In-depth Consultations
  • Professionalism and Ethics
  • Advanced Haircutting Techniques
  • Salon Marketing Strategies
  • Balayage and ombre techniques
  • Keratin treatments expertise
  • Precision Hair Styling
  • Effective problem solving
  • Client Retention Strategies
  • Relationship Building
  • Social skills
  • Workspace Organization
  • Cash Register Operation
  • Clear Communication
  • Customer Consultation
  • Staff Supervision
  • Appointment Scheduling
  • Adaptable to Changing Client Needs
  • Men and women haircuts
  • Digital Recordkeeping
  • Product expertise
  • Chemical Application
  • Highlights and lowlights
  • Dye and Tint Application
  • Shampooing and Conditioning
  • Color matching master
  • Scalp Care
  • Business Management
  • Scalp Massage
  • Employee Training
  • Clipper and Trimmer Operation
  • Supply Ordering and Management

Timeline

Senior Hairdresser

Top 1 Unisex Hairsalon
03.2017 - 04.2024

Senior Hairdresser

Naducci For Hair
04.2008 - 03.2017

Apprentice Hairdresser

Hair By Us
11.2005 - 07.2007

Year 10 -

Lockridge Senior High School

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Jessica Plech