Jessica Wright
Gosford,NSW
Summary
Hardworking Individual relocating to the UK in mid may who is focused on Improving sales while providing an excellent working environment for the team and delivering above and beyond customer service.
Overview
10
10
years of professional experience
Work History
Bakery Department Manager
Woolworths Supermarket
07.2022 - 05.2024
- Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and visual merchandising whilst following special stock plans.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales all aligning within company budget.
- Contributed to our stores overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Ensured consistency in product offerings by following company processes across the Bakery Department.
- Maximized team productivity through effective delegation of tasks among team members according to skill level and workload.
- Developed high-performing teams through consistent training, coaching, and performance evaluations.
- Consistently met or exceeded health department inspection standards by prioritizing food safety and cleanliness throughout the Bakery Department's daily routine.
- Enforced compliance with food safety standards with proper PPE, food storage, temperature checks, sanitation and labelling.
- Evaluated employee performance and conveyed constructive feedback plans to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Permanent Part Time Bakery 2ic
Coles Greenpoint
05.2018 - 07.2022
- Working through Lisarow coles as bakery 2ic for just over one year and since August 2019 working at Greenpoint coles as bakery 2ic
- Effectively working with the Line Manager to ensure shelves are fully stocked and stock counts are correct at all times.
- Working as a team to ensure all WHS and cleaning standards are successfully met and completing regular audit tours.
- Ordering stock using stock control and minimizing waste using markdown monitor and production planning tool.
- Driven sales with strong visual merchandising, layouts and promotional end plans.
- Successfully working as a team meeting sales projections and full stock availability.
- Completed monthly stocktake, keeping stock loss to a minimum.
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Assisted in training new employees on proper procedures for shelf stocking, bakery routine and general store policies.
- Supported other departments during busy periods, ensuring smooth operations throughout the store.
Part Time Supervisor
Boost Juice broadway sydney
12.2017 - 05.2018
- Achieved results by working with staff to meet established targets.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Met customer service goals and exceeded customer expectations.
Main Casual
Tarocash Harbourside
12.2017 - 03.2018
Manager
Subway Wyoming
02.2017 - 12.2017
- Managed payrolls, rosters and delivery whilst ensuring all three at minimum cost
- Detail cleaned the store every week
- Connected with customers and completed all tasks thoroughly
- Managed banking
- Communicated clearly and positively with the team whilst motivating them to drive their career
- Completed weekly stock take
- Followed and established restaurant practices and procedures
- Up-sold additional menu items, beverages and extras to increase restaurant profits
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management
- Resolved guest complaints promptly and professionally
- Correctly completed monthly inventory control and weekly stock ordering
- Followed all established restaurant practices and procedures.
Fulltime
Subway Wyoming
10.2014 - 02.2017
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Cooked menu items according to specified instructions.
- Made positive coworker relationships through effective communication and teamwork during shifts, promoting an enjoyable work atmosphere.
Education
Under Graduate -
Narara Valley High School
Gosford, NSW12.2016
GED -
University of Newcastle
Ourimbah, NSW12.2021
Skills
- Strong visual merchandising skills
- Reliable and punctual worker
- Opening and closing procedures
- Delivers quality customer service
- Excellent at handling unsatisfied guests
- Math skills
- Self motivated
- Team leadership
- Neat, clean and professional appearance
- Achieving team targets and individual KPIs
- Strong stock control and loss prevention
- Results-focused
- Flexible Schedule
- Organizational skills
- Bakery Operations
- Food management experience
- Employee Scheduling
- Employee Coaching and Mentoring
- Health and safety compliance
Professional Value Offered
Completed leadership training workshop within Woolworths Supermarkets.
Recognized by peers and management for going above and beyond normal job functions.
References
- Teniel Robertson- Store manager at Woolworths. Contactable on- ( 1574lisarow@woolworths.com.au )
- Michael Excell- Assistant store manager at Woolworths. Contactable on- ( michael.excell@woolworths.com.au )
- Natalie Hurley - Coles Previous bakery manager. Contactable on- ( Natalie.b.hurley@hotmail.com.au )
- Gloria Schulz- Assistant store manager at coles. Contact details available upon request.
- Tahnee Imaku- Boost team leader. Contact details available upon request.
- Sandeep Singh- Subway Manager. Contact details available upon request.
Timeline
Bakery Department Manager
Woolworths Supermarket
07.2022 - 05.2024
Permanent Part Time Bakery 2ic
Coles Greenpoint
05.2018 - 07.2022
Part Time Supervisor
Boost Juice broadway sydney
12.2017 - 05.2018
Main Casual
Tarocash Harbourside
12.2017 - 03.2018
Manager
Subway Wyoming
02.2017 - 12.2017
Fulltime
Subway Wyoming
10.2014 - 02.2017
Under Graduate -
Narara Valley High School
GED -
University of Newcastle
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