Jessie Guo
Mount Waverley,Australia
Summary
Dedicated and highly organised hospitality professional with extensive experience in canteen and store management. Proven ability to oversee daily operations, ensure food safety compliance, and lead teams in fast-paced environments. Holds a Food Safety Supervisor certification and an Advanced Diploma of Hospitality. Skilled in communication, administration, and providing exceptional service in educational and commercial settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
School Canteen Supervisor
Elynwood Services
10.2025 - Current
- Supervise daily canteen operations to ensure smooth and efficient service.
- Maintain compliance with Food Safety standards and school policies.
- Provide excellent customer service to students and staff.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on effective workflow practices and company policies.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Coordinated inventory management, ensuring optimal stock levels and timely restocking procedures.
Sales Representative
Long Fine Hospitality Supply
02.2019 - 09.2025
- Managed and developed long-term client relationships within the hospitality industry.
- Coordinated with service and logistics teams to meet customer expectations.
- Supported new customer onboarding and provided product training.
- Achieved sales targets through effective product presentations and customer engagement.
- Developed strong relationships with clients, enhancing customer loyalty and repeat business.
Assistant Store Manager
Nando’s Australia Pty Ltd
01.2023 - 09.2023
- Led a high-performing team in a busy hospitality environment.
- Analyzed sales data to identify trends, informing strategic product placement and promotions.
- Oversaw staff scheduling, balancing labor needs with budgetary constraints for optimal performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Ensured excellent customer service and efficient store operations.
- Trained and mentored new staff to achieve company standards.
- Acted as Food Safety Supervisor for nine stores.
- Ensured all stores met weekly revenue and compliance targets.
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
Training Manager
Z & W Group (Aust) Pty Ltd (Dumpling Chef)
12.2016 - 01.2018
- Developed and delivered training programs for store managers across multiple locations.
- Developed comprehensive training programs for new staff to enhance operational efficiency.
- Implemented evaluation processes for skill assessments, ensuring consistency across training modules.
Store Manager
Z & W Group (Aust) Pty Ltd (Dumpling Chef)
09.2015 - 12.2016
- Oversaw all aspects of store operations, including staff supervision and customer service.
- Managed weekly inventory and supply ordering.
- Ensured compliance with hygiene and operational standards.
Store Manager
Z & W Group (Aust) Pty Ltd (Kyoto Japanese Restaurant)
04.2014 - 09.2015
- Managed a team of marketing assistants and executed promotional activities.
- Designed marketing presentations and coordinated communications with clients.
Education
Advanced Diploma - Hospitality Management
Carrick Institute of Education
Melbourne, VIC11-2010
Bachelor of Law - Law
Peihua University
China06-2007
Skills
- Food Safety Supervisor certified
- Excellent leadership and team management skills
- Strong organisational and administrative abilities
- Effective communication and interpersonal skills
- High attention to detail and ability to multitask under pressure
Certification
working with childern check
Timeline
School Canteen Supervisor
Elynwood Services
10.2025 - Current
Assistant Store Manager
Nando’s Australia Pty Ltd
01.2023 - 09.2023
Sales Representative
Long Fine Hospitality Supply
02.2019 - 09.2025
Training Manager
Z & W Group (Aust) Pty Ltd (Dumpling Chef)
12.2016 - 01.2018
Store Manager
Z & W Group (Aust) Pty Ltd (Dumpling Chef)
09.2015 - 12.2016
Store Manager
Z & W Group (Aust) Pty Ltd (Kyoto Japanese Restaurant)
04.2014 - 09.2015
Advanced Diploma - Hospitality Management
Carrick Institute of Education
Bachelor of Law - Law
Peihua University