Jessie Nguyen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Roll'd Karrinyup
04.2023 - Current
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Established welcoming atmosphere by greeting each guest warmly.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Supervisor
Sup So Good
02.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Front of House Staff Member
Chopsticks Restaurant
10.2021 - 11.2022
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Bachelor of Commerce - Hotel And Resort Management
Edith Cowan University
Perth, WA02.2024
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional Appearance
- Handling Complaints
- Money Handling
- Training and mentoring
- Upselling
- Food Preparation
- Food station setup
- Stock management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front of House Staff Member
Roll'd Karrinyup
04.2023 - Current
Supervisor
Sup So Good
02.2023 - 05.2024
Front of House Staff Member
Chopsticks Restaurant
10.2021 - 11.2022
Bachelor of Commerce - Hotel And Resort Management
Edith Cowan University
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
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