Jessie Zhao
Rouse Hill
Summary
Dedicated NDIS Support Worker and former Team Leader at Rightathomefranchise, skilled in relationship building and conflict resolution. Enhanced client independence through personalized care and life skills development, fostering a supportive environment. Recognized for effectively managing team dynamics and promoting mental health assistance, ensuring clients achieve their goals with dignity and respect.
Overview
3
3
years of professional experience
Work History
Aged Care Worker/Team Leader
Rightathomefranchise
06.2022 - 05.2025
- Provided personal, emotional, and physical care to elderly clients, supporting daily activities, mobility, medication, and hygiene needs. Consistently delivered high-quality care efficiently, ensuring client comfort, safety, and dignity.
- Skilled at building rapport with clients of all ages and cultural backgrounds, creating a warm and supportive environment. Achieved 90% client satisfaction through empathetic and person-centred care.
- Promoted to Team Leader for leadership and reliability. Resolved team conflicts and conducted regular performance reviews, fostering a positive, collaborative culture and driving continuous improvement.
NDIS Mental Health Support Worker
Self-employed
02.2023 - Current
- Supported clients in daily living and social activities, encouraging community participation and promoting independence. Assisted in building routines that foster emotional stability and wellbeing.
- Acted as a liaison between clients and service providers when clients faced communication barriers. Ensured accurate, respectful representation of clients' needs in accessing health, housing, and support services.
- Provided hands-on support with employment and legal matters, including attending appointments, completing paperwork, and keeping accurate records of court-related activities. Accompanied clients to court hearings to ensure consistent support and understanding.
Education
Graduate Diploma - Psychology
University of Sydney
Sydney, NSW06-2026
Bachelor of Arts - Translation
Henan University
Kaifeng, China06-2015
Skills
- Knowledge of NDIS Frameworks
- Person-Centred Approach
- Administrative and Time Management Skills
- Effective Interpersonal and Communication skills
- IT Proficiency
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
NDIS Mental Health Support Worker
Self-employed
02.2023 - Current
Aged Care Worker/Team Leader
Rightathomefranchise
06.2022 - 05.2025
Graduate Diploma - Psychology
University of Sydney
Bachelor of Arts - Translation
Henan University
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