Jhanna Krizza Castillo
Kellyville,NSW
Summary
Results-driven professional with a strong background in quality control and customer service. Committed to enhancing operational efficiency and delivering exceptional guest experiences.
Overview
12
12
years of professional experience
Work History
2IC Manager
Harvest Bowl
Kellyville
12.2023 - Current
- Implemented quality control measures to ensure product consistency and safety.
- Provided training and guidance to new employees.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Restaurant Manager
Hudson George Café
Castle Hill, Australia
08.2022 - 12.2023
- Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Ensure maintenance of proper cleanliness in all areas of the bar and front of house.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Assisted in managing daily operations of a busy café environment.
Food and Beverage Attendant
Sarino's Restaurant
Norwest , Australia
11.2019 - 08.2022
- Take orders, present and explain specials, offer information and make suggestions about the menu
- Consistently exceed sales expectations
- Provide excellent standards of service to customer
Restaurant Supervisor
Stanton Café
Castle Hill, Australia
01.2022 - 08.2022
- Manage the restaurant in the absence of the manager
- Review operations and staff to identify any problems, concerns and opportunities for improvement
- Create a positive guest experience and exceeding guest expectation
Restaurant Manager/Food and Beverage Supervisor
Dream Cruises
02.2014 - 07.2019
- Train, schedule, discipline and supervise employees
- Ensure passengers are receiving high-quality service
- Oversee food preparation, storage, dining areas and health standards
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Education
Food and Beverage Services NC II -
Genting-Star Tourism Academy
Manila,Philippines10.2013
Associate in Hotel and Restaurant Services -
Our Lady of Fatima University
Manila,Philippines02.2013
Skills
- Quality control
- Staff training
- Employee scheduling
- Customer service
- Food safety regulations
- Time management
- Customer-oriented
- Training and development
Languages
- English, Proficient
- Filipino, Native
Training Certificates
- Responsible Service of Alcohol
- Barista Basic
- Supervisory Skills Training by Dream Cruises
- Basic Soft Skills by Star Cruises
Timeline
2IC Manager
Harvest Bowl
12.2023 - Current
Assistant Restaurant Manager
Hudson George Café
08.2022 - 12.2023
Restaurant Supervisor
Stanton Café
01.2022 - 08.2022
Food and Beverage Attendant
Sarino's Restaurant
11.2019 - 08.2022
Restaurant Manager/Food and Beverage Supervisor
Dream Cruises
02.2014 - 07.2019
Food and Beverage Services NC II -
Genting-Star Tourism Academy
Associate in Hotel and Restaurant Services -
Our Lady of Fatima University
Similar Profiles
Caitlyn ThatcherCaitlyn Thatcher
Cafe All Rounder at Harvest BowlCafe All Rounder at Harvest Bowl
Trevor XueTrevor Xue
Front of House Employee at Bowl Bowl Sichuan RestaurantFront of House Employee at Bowl Bowl Sichuan Restaurant
Gwen McShanGwen McShan
Receptionist/Medical Biller/Collector at Harvest Associates, Harvest Associates/Corporate Medical SystemsReceptionist/Medical Biller/Collector at Harvest Associates, Harvest Associates/Corporate Medical Systems
Michael LeonardMichael Leonard
School ICT Officer at Sydney Catholic SchoolsSchool ICT Officer at Sydney Catholic Schools
Arvin AkbariArvin Akbari
Assistant at Sydney ABC CarsAssistant at Sydney ABC Cars