Jhuma Rai
Wilson,WA
Summary
Highly skilled and customer-focused Customer Service Associate with 2 years of experience in providing exceptional support to customers. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Strong communication and interpersonal skills enable me to build rapport with customers and understand their needs effectively. Adept at multitasking and navigating complex systems to provide accurate and timely information. Proven ability to remain calm and composed in high-pressure situations. Committed to delivering outstanding service, maintaining a positive attitude, and fostering long-lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant
PandoraBiz.com Online Shopping Company
Thimphu, Bhutan
03.2021 - 02.2023
- Customer Service
- Greet customers warmly and provide friendly assistance throughout their shopping experience
- Assist customers in locating products, answering their inquiries, and offering recommendations
- Handle customer complaints or concerns with patience and professionalism, striving to resolve issues promptly
- Sales Support
- Process customer purchases accurately and efficiently using the cash register or point-of-sale system
- Maintain knowledge of current promotions, discounts, and product features to effectively up sell and cross-sell
- Restock merchandise on the sales floor, ensuring shelves and displays are well-organized and visually appealing.
- Perform opening and closing procedures, including cash handling, balancing registers, and securing the store.
Customer Service Associate
Kidzania Kuwait
, Kuwait
12.2018 - 06.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Consulted with customers regarding needs and addressed concerns
Education
Master Of Professional Accounting -
Murdoch University
Bachelor Of Commerce -
Royal Thimphu College
Skills
- Punctuality
- Relationship building
- Active listening
- Customer service
- Attention to Detail
- Multi-tasking strength
- Product guidance
- Adapt to diverse groups
- Teamwork and collaboration
References
- Rupa Gajmer PandoraBiz Online Shopping Company Bhutan 0451974318 rupagajmer10@gmail.com
- Mahmoud Nassar Kidzania Kuwait 96522242000 alshayajobs@alshaya.com
Timeline
Retail Sales Assistant
PandoraBiz.com Online Shopping Company
03.2021 - 02.2023
Customer Service Associate
Kidzania Kuwait
12.2018 - 06.2020
Master Of Professional Accounting -
Murdoch University
Bachelor Of Commerce -
Royal Thimphu College
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