Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jillianne Gutierrez

Colebee

Summary

Hi, I'm Jillianne! I'm a friendly, bubbly and hard-working individual with an aspiration to build a career in the Legal field. With work experience ranging from Sydney Trains and Commonwealth Bank, I excel the most when communicating with others especially when it comes to problem-solving and assisting others.

Overview

3
3
years of professional experience

Work History

Customer Service Attendant

Sydney Trains
06.2024 - Current
  • Researched existing policies and procedures to gain firm understanding of current conditions.
  • Facilitated communication and relationship development between different stakeholders.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Consistently met company performance targets for punctuality, safety, and customer satisfaction ratings.
  • Collaborated with maintenance teams to address mechanical issues, minimizing downtime and disruptions to service.
  • Stayed up-to-date on industry regulations, attending workshops and conferences to maintain current knowledge of best practices.
  • Proactively identified potential operational improvements by staying informed about industry trends and technological advancements.

Sales Assistant

NIKE
06.2023 - 06.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.

Customer Service Representative

Commonwealth Bank
05.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor Of Laws/Arts -

Western Sydney University
Sydney, NSW

Skills

  • Customer focus
  • Complaint handling
  • Proficient in Microsoft office
  • Advanced legal research, including use of LexisAdvance, AustLII and Westlaw AU

Additional Information

Junior Legal Intern at Novo Law

  • Conduct legal research
  • Perform administrative duties
  • Liase with clients

Languages

English
Native or Bilingual
Filipino
Native or Bilingual

Timeline

Customer Service Attendant

Sydney Trains
06.2024 - Current

Sales Assistant

NIKE
06.2023 - 06.2024

Customer Service Representative

Commonwealth Bank
05.2022 - 06.2023

Bachelor Of Laws/Arts -

Western Sydney University

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Jillianne Gutierrez