Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jimi Roufos

Wantirna South,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Claims Consultant

TSA Group
04.2024 - Current
  • Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Developed customized solutions for unique client needs, taking into account individual circumstances while adhering to company guidelines.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.

Duty Manager

Belgravia Leisure Centre
07.2022 - 04.2023
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Set goals for department and supported employees in meeting expectations.
  • Trained employees in essential job functions.

Pool Lifeguard

City Of Monash
06.2021 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Checked pool and surrounding areas for hazardous conditions.
  • Detailed safety rules and procedures regarding activities to customers and guests.

Education

Bachelor of Exercise And Sport Science -

Swinburne University of Technology
Melbourne, VIC

High School Diploma -

Mount Waverley Secondary College
Mount Waverley, VIC
12.2018

Skills

  • Team Collaboration
  • Superior Work Ethic
  • People Skills
  • Claims analysis
  • Call Centre Experience
  • Client Relations

Certification

  • First Aid/CPR Certified (HLTAID011)
  • Licensed Pool Lifeguard
  • Working with Children's Check
  • Safeguarding Children Course

Timeline

Claims Consultant

TSA Group
04.2024 - Current

Duty Manager

Belgravia Leisure Centre
07.2022 - 04.2023

Pool Lifeguard

City Of Monash
06.2021 - Current

Bachelor of Exercise And Sport Science -

Swinburne University of Technology

High School Diploma -

Mount Waverley Secondary College

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Jimi Roufos