JITENDER SINGH
Alice Springs
Summary
Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organized and collaborative team environments to meet evolving client needs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
NDIS Support Coordinator
Somerville Community Services
12.2022 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Team Leader
CASA Services
11.2021 - Current
- Support clients to participate in age appropriate activities and tasks including employment, in home support and community access
- Support clients to access activities and outings in the community
- Provide direct care assistance to each client in accordance with their service plan and as directed by the Manager
- Work in accordance with the medication administration policy, work health and safety procedures and client right's policies including privacy and confidentiality
- Monitor the safety and well-being of the clients and report any concerns to the Manager
- Ensure completion of appropriate documentation
- Relevant information on support provided is to be recorded in client notes and communication book as required
Disability Support Worker
Lifestyle Solutions
09.2020 - 10.2021
- Provide care and help people in the community living with mental health conditions or physical disabilities
- Supporting people with disability ensure develop their capacity of self-determination by encouraging their confidence and providing opportunities for decision making
- Provide assistance of documentation
- Ensure the medication has been administered, completion of relevant information is to be recorded in client notes
- Exchange relevant information of client activities during handover
- Support clients in daily activities and assisting with domestic tasks such as cooking, cleaning, shopping
- Helping clients in budgeting and handling money and assisting them with their client needs
- Monitor the safety and well-being of the clients and report any concerns to the supervisor
- Clients appointments and doctor visits is to be recorded in communication book as required
Operational Support Officer
Central Desert Regional Council
04.2019 - 08.2020
- Data entry of all invoices into Organization EDRMS
- Matching purchase order to invoices to ensure moved to accurate workflow
- Purchase orders/invoices as required by the program management
- Manage Account Payable inbox and processed supplier invoices
- Dealing with customer queries face to face and over the phone
- Maintain office supplies and provide Administrative support to internal and external customers
Education
Diploma -
National Career Institute
04.2021
Accounting -
Holmes Institute
10.2018
Skills
- Ability to Work Under Pressure
- Multitasking and Organization
- Communication Skills
- Computer skills
- Xero
- Time Management
- Attention to Detail
- Team Collaboration
- Filing
- Customer Database Systems
Languages
English
Hindi
Punjabi
Extracurricular Activities
Alice Tiger Cricket Club, Alice Springs, NT, 03/01/19, Present
Hobbies and Interests
- Cricket
- Camping
References
Available On Request
Interests
Cricket, Books
Timeline
NDIS Support Coordinator
Somerville Community Services
12.2022 - Current
Team Leader
CASA Services
11.2021 - Current
Disability Support Worker
Lifestyle Solutions
09.2020 - 10.2021
Operational Support Officer
Central Desert Regional Council
04.2019 - 08.2020
Accounting -
Holmes Institute
Diploma -
National Career Institute
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