Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Availability
Generic

Jivan Bhattarai

Tweed Heads,NSW

Summary

Dynamic leader with a proven track record at Casa Services, adept in people management and business development. Skilled in conflict resolution and relationship building, consistently achieving quality improvement and exceeding performance goals. Excelled in building strong teams, enhancing client support, and driving sales growth.

Technical prospect: 4 years of expertise in Disability and support work for businesses under NDIS. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in CRM, Xero, Myob, Microsoft office and CRM.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SIL Team Leader

Casa Services
10.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback.
  • Empowered over 20 team members by delegating responsibilities, manage conflict resolution among team members.
  • Supervise and coordinate support workers, Roster management and Staff compliance management.
  • Administrative management such as Maintaining accurate client records and documentation, Manage budgets for individual clients and the household, Ensure compliance with NDIS quality and safeguarding standards
  • Ensuring risk management, quality assurance and Health and Wellbeing are maintained well.

Disability Support Worker

Casa Services
09.2021 - 10.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided Community Access safely to clients such as participating in social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • PEG feeding and assisted feeding, requiring careful planning, preparation, and record-keeping.
  • Provided high-quality, timely care and support to clients as per individual needs while enabling them to maintain their independence and quality of life.

TERRITORY MANAGER

Coca Cola Europacific Partners
03.2019 - 06.2021
  • Developed and maintained strong working relationships with over 60 different business to business customers within the territory.
  • Identified new business opportunities through cold calling, networking, marketing, walk-ins and prospective database leads.
  • Present periodical sales priorities, opportunities, plans and promotions to the Customers while Conducting periodical visits.
  • Ensuring range and promotional program compliance is active to all the outlets.
  • Selling and extending available ranges of products to existing contracted customers.
  • Align sales objectives with overarching company goals by collaborating closely with senior management on strategy development

Students Account Representative

Southern Cross University, Sydney Campus
02.2017 - 03.2019
  • Promoted transparency in billing through clear communication of fees, deadlines, and other pertinent information to 100s of students.
  • Coordinated with third-party vendors for timely processing of payments, refunds, or collections as needed.
  • Adhere to university policies and procedures and handle special projects assigned by campus director
  • Provide course details and brochures to over 20 different overseas education consultancies to attract more international students.

Education

BBA - Business Accounting

Southern Cross University
Sydney, NSW
07.2018

Diploma of Business

La Trobe University
Sydney, NSW
03.2016

Skills

  • Teamwork and Collaboration
  • People Management
  • Documentation And Reporting
  • Complex Problem-Solving
  • Analytical Thinking
  • Conflict Resolution
  • Staff education and training
  • Complaint resolution
  • Account Management
  • Relationship Building
  • Idea Development and Brainstorming

Certification

  • Certificate III in Individual Support, Ageing and Disabilities
  • Manual Handling Hand washing police Check
  • HLTAID003 First Aid Certificate
  • NDIS Worker Orientation Training
  • HLTAID001 Provide cardiopulmonary resuscitation
  • Ochre Card (working with Children)
  • Covid-19 Infection Control Training
  • Police Report
  • Full Drivers License

Languages

Nepali
Native or Bilingual
Hindi
Professional Working

Timeline

SIL Team Leader

Casa Services
10.2022 - Current

Disability Support Worker

Casa Services
09.2021 - 10.2022

TERRITORY MANAGER

Coca Cola Europacific Partners
03.2019 - 06.2021

Students Account Representative

Southern Cross University, Sydney Campus
02.2017 - 03.2019

BBA - Business Accounting

Southern Cross University

Diploma of Business

La Trobe University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Jivan Bhattarai