Jo-Ann Hickey
Coomera,Australia
Summary
Compassionate Independent Support Worker with a background in Sales and Administration, skilled in assisting clients with daily personal activities and community engagement. Strong interpersonal and organizational skills enhanced by lived experience with Autism, Mental Health challenges, PTSD, and Type 2 Diabetes. Committed to delivering person-centered care through respectful and empowering support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Worker
Specialist Resource Solutions PTY LTD
08.2025 - Current
- Enhanced client independence by providing personalized support for daily activities.
- Facilitated timely health interventions by documenting client behavior changes accurately.
- Administered medications and reported health changes to ensure client safety.
- Promoted mental well-being through consistent emotional support and attentive listening.
- Accompanied clients to appointments, improving their access to necessary services.
- Coordinated transportation for clients to appointments, shopping, and recreational activities.
Sales Assistant
Seafood Direct Butcher Boy
01.2020 - 01.2025
- Boosted local produce sales by engaging customers at farmers markets.
- Enhanced shopping experience by assisting customers with seafood selections.
- Coordinated truck deliveries for timely weekend market operations and sales.
- Elevated customer satisfaction through efficient food preparation and service.
- Processed fish and meat by cutting, packing, and labeling for quality assurance.
- Maintained a tidy retail environment to optimize customer engagement.
Technical Officer
Hepburn Bio Care
01.2015 - 01.2020
- Enhanced client satisfaction through operational support across multiple Pacific regions.
- Executed client visits on diverse vessel sizes, ensuring service quality.
- Delivered technical services including equipment inspection and installation for clients.
- Engaged department heads in discussions on product usage and satisfaction levels.
- Maintained comprehensive client history records for accurate service tracking.
- Provided effective product training and education to client personnel.
Education
High School Diploma -
Clayfield College
Brisbane, QLD11-1992
Skills
- Daily living support
- Housekeeping tasks
- Meal planning and preparation
- Cultural sensitivity
- Medication administration
- First aid and CPR
Certification
- NDIS Quality and Safeguard modules
- NDIS Worker Screening
- CPR & First Aid Certificate
- Working with Children Card
- National Police Check
- Open Queensland MR Drivers Licence
- Roadworthy Vehicle & Comprehensive insurance
Timeline
Support Worker
Specialist Resource Solutions PTY LTD
08.2025 - Current
Sales Assistant
Seafood Direct Butcher Boy
01.2020 - 01.2025
Technical Officer
Hepburn Bio Care
01.2015 - 01.2020
High School Diploma -
Clayfield College
Interests
When I'm not working, I enjoy, Entertaining family and friends, Trips to the beach and hikes with my dog, Relaxing with a movie, Getting my hands dirty in the garden, Stargazing