Jo Brilley
Wildes Meadow,NSW
Summary
Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Overview
28
28
years of professional experience
Work History
Retail Sales
Nomi B
12.2023 - Current
- Tagged and prepared new merchandise for retail sales.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Owner / Partner
Long View Thoroughbreds
06.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner/Partner
Garry P Brilley Pty Ltd
04.1996 - 09.2012
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Participated in professional development opportunities such as conferences and workshops to remain current on industry best practices and emerging trends within the insurance field.
- Collaborated with underwriters to negotiate favorable policy terms and rates for clients, ensuring optimal coverage at competitive prices.
- Spearheaded initiatives aimed at streamlining internal processes such as implementing electronic document management systems or updating office technology infrastructure for increased efficiency.
- Educated clients on available insurance products and services, helping them make informed decisions about their coverage options.
Skills
- Fashion Retail
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
Timeline
Retail Sales
Nomi B
12.2023 - Current
Owner / Partner
Long View Thoroughbreds
06.2018 - Current
Owner/Partner
Garry P Brilley Pty Ltd
04.1996 - 09.2012
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