Jo Walsh
Melbourne,VIC
Summary
Experienced and highly dedicated community services professional with over 25 years of expertise in Aged and Disability services. Proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.
Overview
30
30
years of professional experience
Work History
Interim Coordinator Community Support Services – Aged and Disability Services
Hume City Council
01.2023 - Current
- Leading the strategic planning, delivery, and evaluation of Community Support Services (CSS), ensuring programs are tailored to meet the evolving social, cultural, and economic needs of Hume City's diverse population while driving sustainable community outcomes.
- Fostering a positive, inclusive, and high-performing team environment by promoting clear communication, accountability, and accessible leadership, ensuring staff feel supported in delivering efficient and high-quality services to the community.
- Leading the development and implementation of comprehensive strategic plans, aligning key initiatives with government policy reforms and organisational objectives to ensure sustainable, innovative, and forward-thinking program delivery.
- Conducting in-depth evaluations of service delivery models, identifying gaps and opportunities for improvement while aligning processes with changing policy frameworks to enhance efficiency, effectiveness, and long-term sustainability.
- Cultivating and maintaining strong partnerships with internal teams, community organisations, and government bodies to promote collaboration, improve service integration, and achieve enhanced outcomes for clients and community groups.
- Managing the operational budget for CSS with meticulous oversight, ensuring resources are strategically allocated to maximise program impact while maintaining financial accountability and aligning with organisational priorities.
- Developing and implementing robust quality improvement initiatives in response to aged care reforms, fostering an adaptable service model that effectively addresses changing client needs, legislative updates, and sector trends.
- Ensuring CSS operations adhere to all legislative and regulatory requirements by monitoring industry changes, updating internal processes, and delivering staff training to uphold best practices and maintain governance standards.
Coordinator Community Support Services – Aged and Disability Services
Moonee Valley City Council
01.2017 - 01.2023
- Lead the Commonwealth Home Support Program (CHSP), ensuring services are delivered effectively, meet client needs, and comply with regulatory standards.
- Overseeing the implementation, monitoring, and reporting of service budgets, ensuring financial resources are allocated strategically, expenditure is tracked meticulously, and reporting processes are accurate and transparent.
- In Collaboration with Senior Leadership Team roll out an extensive realignment of the Aged and Disability Services department to establish, improved communication, enhance accountability, and streamlining service delivery functions including the transition of Client Management System.
- Managed emergency management efforts and the Seniors Festival.
- Facilitates management and Bus Accreditation.
- Provide strong leadership and guidance to teams during periods of significant organisational change, ensuring staff remain engaged, informed, and equipped to maintain consistent, high-quality services.
Social Support Coordinator
Whittlesea City Council
01.2016 - 01.2017
Ageing Well and Diversity Coordinator
Melton City Council
01.2008 - 01.2016
Coordinator Residential Services
Scope (VIC) Ltd
01.1996 - 01.2008
Community Worker
Aboriginal Community Elders Services
01.1995 - 01.1996
Education
Advanced Diploma of Community Services -
NMIT
11-2005
Skills
- Effective Communication
- Budget management
- Quality improvement
- Stakeholder management
- Performance monitoring
- Staff leadership and mentoring
- Project coordination
- Problem Solving & Adaptability
References
A list of Professional and Personal References can be provided upon request.
Professional Development
- Covey -7 Habits of Highly Effective People, 2009
- Emergency Management – ERC Community Team Leader, 2013
Timeline
Interim Coordinator Community Support Services – Aged and Disability Services
Hume City Council
01.2023 - Current
Coordinator Community Support Services – Aged and Disability Services
Moonee Valley City Council
01.2017 - 01.2023
Social Support Coordinator
Whittlesea City Council
01.2016 - 01.2017
Ageing Well and Diversity Coordinator
Melton City Council
01.2008 - 01.2016
Coordinator Residential Services
Scope (VIC) Ltd
01.1996 - 01.2008
Community Worker
Aboriginal Community Elders Services
01.1995 - 01.1996
Advanced Diploma of Community Services -
NMIT
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