Joal Solomona
Melbourne,VIC
Summary
Dispatcher/ Allocator with over 5 years' experience working in Transport & Logistics, Earthmoving Construction and Building Construction Industry. Diplomatic, friendly, and adept at managing sensitive situations. Highly organised, self-motivated, and proficient with computers. Looking to expand my skills and learn new things within a different area of the Industry.
Overview
11
11
years of professional experience
Work History
Administrator / Project Coordinator
Unique Building Services
03.2022 - Current
- Desktop project coordination - Allocating trades to job
- Completing job status updates & maintaining claim administration portals
- Supporting our Customer Care team to triage and book claims, arranging MakeSafes, Inspections reports and assessment during times of catastrophic events and in periods of peak demand
- Provide a high level of communication with customers and maintain strong working relationships all key with stakeholders
- Prepare planning permit and other relevant documents for submission to council for construction projects
- Monitor all financial aspects of the contract to ensure projects run to budget including:
- Managing project close out and archiving
- Reviewing variations and claims on current projects
- Generate Contracts and Insurance repair paperwork between building and insured on behalf of Insurance company
- Dealing with email/ phone queries regarding Scope of Works
- Sending out work orders and constantly checking work calendar for scheduling
- Liaising with customer/ insured and trades for scheduling of repairs
- Ordering any materials for trades
Sales/ Customer Service Representative
Adam Dental Supplies
04.2020 - 03.2022
- Take and process customer orders via phone, website, email, and fax through Pronto
- Process credit card payments via phone
- Close sales by recommending potential products or services
- Ensure customers are satisfied with my assistance including their enquiries regarding orders, products, and financial accounts
- Handle customer complaints, resolve inquiries via phone and email, while consistently exceeding sales targets
- Help maintain financial accounts by processing invoice/credit adjustments
- Follow up the status of orders and monitor the distribution of product for customers
- Track orders via Star track system
Senior Allocator / Accounts Payable Admin
Lantrak Pty Ltd
02.2015 - 04.2020
- Allocating subcontractors to jobs (truck & plant machine work)
- Developing relationships and liaising with a fleet of owner/operator sub-contractors regarding booking requirements
- Ongoing daily fleet management to exceed customer needs
- Maintaining compliance requirements and paperwork to ensure standards are met
- Following up and establishing relationships with potential, new and existing customer leads generated through advertising, phone calls, email inquiries, word of mouth and the internet
- Provide clear and concise information to customers, sub-contractor, and internal company departments
- Dealing with Customers & Project Managers to organise new jobs
- Daily data entry of subcontractor dockets
- Dealing with customer and contractor disputes
- Weekly invoicing and payment processing
- Reconciling internal and external invoices including materials and tip fees
- COD invoicing and refunds
- Correcting contractor payments (supplementary & deductions)
- Handle complaints, provide appropriate solutions and alternatives within the time frames and follow up to ensure resolution.
Dispatcher/ Taxi Fleet Operator
Alert Taxi Ltd
11.2012 - 01.2015
- Operating Taxi Fleets and Private Cabs Nationwide (Auckland/ Hamilton, Whangarei & Christchurch)
- Planning, allocating and overseeing pick-ups/deliveries to achieve efficient and effective fleet maximization
- Overseeing pre-allocations for the following day
- Dispatching bookings in a timely manner
- Allocating and dispatching the correct vehicle types as per client request
- Vehicle management
- Monitoring of vehicles on GPS screen
- Handling incoming and outgoing calls
- Ensuring smooth change over with the next person taking over the shift including all jobs are allocated and flights check to their correct pick-up times
- Overseeing the efficient allocation of assets and resources, maximising productivity and fleet utilisation at all times, and exceeding customer expectations
- Handle taxi driver enquiries
- Assisting Customer Service team in call taking and booking trips
- General Admin duties (mailing/filing etc.)
- Liaising with business (travel confirmation)
- Using internal systems (MT Data/My Agent)
- Correcting any errors on CRS’s end
- Processing and resolving customer complaints
Education
Certificate III - Tourism
Manukau Institute of Technology
Auckland, New Zealand11.2013
High School Diploma -
Mabel Park State High School
Slacks Creek, QLD12.2011
Certificate III - Information Technology
TAFE New South Wales
Mount Druitt, NSW09.1990
Skills
- Attention to detail
- Able to confront dissatisfied customers
- Excellent time management
- Able to work under pressure
- Punctual and flexible
- Ability to multi-task
- Ability to be autonomous and work well within a team
- Excellent verbal and written communication
- Deadline Adherence
- Team Collaboration
- Administrative Arrangements
- Operations Oversight
- Administrative Support
- Work Planning and Prioritization
Additional Information
Genevieve Remy
Manager - Unique Building Services
Mobile: 0478 665 507
Stacey Stowers
Manager - Adam Dental Supplies
Mobile: 0415 084 421
Rebecca Trpcevski
Manager - Lantrak Pty Ltd
Mobile: 0401 256 264
Amanda Schuster
Operations Manager - Alert Taxis
Mobile: 02102211648 (NZ)
Timeline
Administrator / Project Coordinator
Unique Building Services
03.2022 - Current
Sales/ Customer Service Representative
Adam Dental Supplies
04.2020 - 03.2022
Senior Allocator / Accounts Payable Admin
Lantrak Pty Ltd
02.2015 - 04.2020
Dispatcher/ Taxi Fleet Operator
Alert Taxi Ltd
11.2012 - 01.2015
Certificate III - Tourism
Manukau Institute of Technology
High School Diploma -
Mabel Park State High School
Certificate III - Information Technology
TAFE New South Wales
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